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Teleperformance white paper "How to truly realize omni-channel customer service experience"

Global Status: In recent years, the rapid growth of mobile devices and social media has completely changed the way we communicate, and customers are therefore able to choose more channels to interact with brands and companies. The experience journey of customers now presents a multi-channel trend. For example, customers can start from the web site and then visit.[Details]

Updated:2018-05-11

Genesys Unified Customer Experience Platform Helps PayPal Create Differentiated Customer Service

PayPal is a global financial and technology company that operates in more than 200 markets around the world and has a leading online electronic payment system that replaces traditional paper-based methods such as cheques and money orders. When PayPal advocates people-oriented business concepts, they must immediately provide assistance to customers.[Details]

Updated:2018-02-05

Genesys e-book "Occupational Customer Interaction Guide"

The channel for interaction between customers and brands is increasingly diversified, but there is only one core appeal: a consistent, personalized experience. The omnichannel channel is available to customers around the clock. For the contact center customer service provider, it manages omni-channel serviceable services. No matter which channel customers choose to interact with the enterprise, they can[Details]

Updated:2018-02-06

Genesys eBook "Breaking the Paradox of Omni-Channel Customer Interaction"

Some of the past call centers have evolved into multi-channel contact centers, with a few developments for omni-channel interaction centers. Understanding the differences between multichannel and omnichannel is key to designing and delivering an omni-channel customer experience that meets the expectations of today's technology-based customers. Read the eBook to see the full channel audience[Details]

Updated:2018-02-06

Teleopti WFM BPO Exchange (outsourcing resource module)

Staffing costs are the most important cost of a contact center. Since the demand for traffic is constantly changing, it is very important not to allow resources to idle. Otherwise, if the traffic volume reaches a peak, the cost will increase. To avoid these costs while dealing with changing traffic, many contact centers[Details]

Updated:2018-02-06

Case of Genesys "Akbank Digital Bank, Providing Humanized Services"

Although many customers still prefer offline banking outlets, more and more people are opting for online banking transactions or using smart phone applications. Under this trend, half of Turks aged between 13 and 24 registered Facebook. We reply on Twitter and Facebook every month[Details]

Updated:2018-02-07

Case of Genesys "Uni Credit Bank Realizes Integrated omni-channel Customer Experience"

Unicredit is a global banking and financial services company in Germany. With the continuous expansion of customer service operations, Unicredit urgently needs to provide a more personalized customer experience and create differentiated competitive advantages. Genesys crosses 6 stations[Details]

Updated:2018-02-07

Futurist Gerd Leonhard Lectures - Technology and Humanity

In the coming years, any routine business will be automated. This will cause a huge change in the workforce. But don't be nervous. Technology can't replace humans. It will drive human evolution and growth to adapt to newer and more complex challenges. In an automated world, doing computer cannot be done[Details]

Updated:2017-08-07

Mitel eBook "Cloud vs On-Premises Communications"

Is cloud communication suitable for your needs? Maybe, maybe not. But for the 1.6 million business people who rely on our cloud communications technology every day to work, the answer is self-evident. If you have any doubts, you can check out Mitel's latest white paper at any time to understand what cloud communication means to you[Details]

Updated:2017-10-17

Mitel's book "Cloud Communication for Novices"

Mitel can help if you want to learn more about cloud communications. Download Cloud Communications for Novices today to learn how to help your business continue to succeed by migrating to the cloud. Online Registration Download Mitel E-Book "Newcomer-Oriented Cloud Communications" (*Required) Note[Details]

Updated:2017-10-17

Senior Vice President of Genesys Product Marketing "Customer Experience, Where are the Ways"

At the 2017G-SUMMIT Customer Experience Conference, Steve Rutledge, senior vice president of product marketing at Genesys, delivered the keynote "Customer Experience, Where to Go", welcome to register and download the speech PDF.[Details]

Updated:2017-06-28

Senior Vice President of Genesys Market "Brand new experience, hand in hand and development"

At the 2017 G-SUMMIT Customer Experience Conference, Bruce Eidsvik, Senior Vice President of Genesys Marketing, delivered the keynote "Brand New Experience, Hand in Hand with Common Development". Welcome to download and download the speech PDF.[Details]

Updated:2017-06-28

Head of Genesys Asia Pacific Data Program "Genesys Digital Customer Interaction"

The 2017 G-SUMMIT Customer Experience Conference was held on June 15th at JW Marriott Shanghai Tomorrow Square. Jean-Marc Provost Jean-Marc Provost, head of Genesys Asia-Pacific data program, delivered a keynote speech “Genesys Digital Customer Interaction”, welcome to register and download the speech PDF.[Details]

Updated:2017-06-28

Head of Genesys Asia Pacific Business Optimization Program "CX Strategy and Back Office Management"

2017 G-SUMMIT Customer Experience Conference held Philip Alderson, Head of Genesys Asia-Pacific Business Optimization Program at JW Marriott Shanghai Tomorrow Square on June 15th to deliver the keynote speech “CX Strategy and Back Office Management”. Welcome to register and download the speech PDF.[Details]

Updated:2017-06-28

Senior Vice President, Asia Pacific, Genesys, "Happy Customers, Success Story"

The 2017 G-SUMMIT Customer Experience Conference was held on June 15th at JW Marriott Hotel Shanghai Tomorrow Square. Keith Budge, Senior Vice President of Genesys Asia Pacific, delivered a keynote speech "Happy Customers, Successful Course". Welcome to download and download the PowerPoint.[Details]

Updated:2017-06-28

Director of COPC China “Transformation and growth of customer service From escorting to experience value increase”

The 2017 G-SUMMIT Customer Experience Conference was held on June 15th at the JW Marriott Hotel Shanghai Tomorrow Square. COPC China Director Cui Xiao delivered a keynote speech entitled “Transformation and Growth of Customer Service From Escort to Experience Value Addition”. Welcome to register and download the speech PDF.[Details]

Updated:2017-06-28

Meituan American public commentary Huang Bingsheng "Technical innovations enhance service experience enhancement"

The 2017 G-SUMMIT Customer Experience Conference was held on June 15th at the JW Marriott Hotel Shanghai Tomorrow Square. The public commentary of the Meiteduan American delegation, Huang Bingsheng, delivered a keynote speech entitled "Technical Innovation Enhances the Service Experience." Welcome to register and download the speech PDF.[Details]

Updated:2017-06-28

Deputy Director of the Big Data Lab of Ctrip Financial Division "From Big Data to Artificial Intelligence"

The 2017 G-SUMMIT Customer Experience Conference was held on June 15 at the JW Marriott Hotel in Tomorrow Square, Shanghai. Jinbin Jin, Deputy Director of Ctrip's Financial Department's Big Data Lab delivered a keynote speech "From big data to artificial intelligence". Welcome to register and download. Presentation PDF .[Details]

Updated:2017-06-28

eSOON Product Manager Li Donghua "Yixun Cloud Interconnection"

The 2017 G-SUMMIT Customer Experience Conference was held on June 15th at the JW Marriott Hotel Shanghai Tomorrow Square. GeSOON product manager Li Donghua delivered the keynote speech “Yixun Cloud Interconnection”. Welcome to register and download the speech PDF. For more information, please register to download the wonderful speech! About[Details]

Updated:2017-06-28

Microsoft's Greater China Dynamics Product Manager "Microsoft Cloud Smart Business Applications"

Speech - Microsoft Cloud Smart Business Applications[Details]

Updated:2017-06-28