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Huawei converged communications: based on ecology, cost reduction and efficiency improvement

2018-04-10 11:26:33 Author: Source:CTI ForumComment:0  Click:


Yangchun March, Mei Yanzhitou, Huawei's Poly-Eco-Partner Meets Qingdao International Convention and Exhibition Center, Hosting “Because of Poly”·The “Sheng Sheng-Xiao Huawei Co-XA Huawei China EcoParty Conference 2018.” Huawei and more than 15,000 distinguished guests shared the value and achievements brought about by the multiple ecology, and together they welcomed the arrival of the “ecology period.”
During the period, more than 20 summits and open sub-forums were organized around the “Light of Smart Cities, Excellence in Enterprise Transformation, Eco-Platform and Technical Leadership” - discussing cutting-edge technologies such as convergent communications, cloud computing, big data, and SDN in government, finance, and Manufacturing, transportation, electricity and other hot industry applications. In terms of services, ecological construction, talent cultivation, branding, and marketing, it has attracted a lot of big coffee from all areas to speak freely.
The key link of digital transformation in converged communications
Chinese companies are at the crossroads of digital transformation and embracing the transition will change lanes to overtake. Corporate communications is the primary tool for making connection information and real-time decision-making, and it is one of the key enabling technologies for enterprises to achieve digital transformation.
Just as Ma Haixu, president of Huawei's cloud core network product line, puts it, “Corporate communications will penetrate from office systems to production systems and business operations systems, and through digital technologies, seamless integration of people, technology, organization, processes, and business will help improve the company’s business. Office efficiency and production efficiency Huawei has taken the lead in the industry to achieve full convergence - full service integration, full media integration, full range of terminal convergence, and full scene integration to meet the needs of one-stop communication and collaboration.
Connections are ubiquitous, and internal communication cannot satisfy the development of the company's business. Enterprises are breaking the boundaries of communication and extending communication to communicate with their own upstream and downstream companies and communicate with customers. Geographically, it also extends to branch offices and even foreign branches. In this way, it is necessary to establish a flexible communication mechanism for communication across regions and across enterprises. The rise of cloud computing provides these requirements, and flexibility and on-demand billing provide a broader space for business communication.
Huawei combines communications and cloud to develop enterprise cloud communications solutions. Ma Haixu said that enterprise cloud communications is an important part of Huawei's public cloud strategy. Huawei took the lead in completing the transition to cloud services. Last year, it released cloud services such as conferences, contact centers, and voice messaging messages. It was approved by partners and corporate customers, and it was commercialized in multiple industries. In 2018, the company will continue to increase its investment in corporate communications cloud services, provide higher-quality cloud service experiences through "end-cloud collaboration," and help enterprises smoothly migrate to the cloud through "hybrid cloud collaboration." In addition, at the 2018 Huawei China EcoParty Conference, "Integrated Communication, Driven Corporate Agility", the CloudLink launched a new mobile conference cloud service.
Reduction in staff efficiency and efficiency in transformation
The digital transformation of enterprises will not only be reflected in the slogans. CIOs are faced with the reduction of IT budgets and the digitization and clarification of performance assessment. Some companies' CIOs believe that the power of discourse is gradually weakening. However, successful CIOs who have transformed themselves say that the core of obtaining the right to speak in the board of directors is how to shift the IT department from the cost center to the profit center. How to help the company reduce the staff's efficiency will be the measure of the IT department. The most important indicator of the future.
Huawei provides an example of best practice in its digital transformation through converged communications. Li Shusen, the general manager of Huawei's cloud core network product line CloudEC, introduced: “Huawei employs approximately 180,000 people in 170 countries around the world last year. There were 2.5 million reservations, 15 million live meetings, and 298,000 mobile terminals. Through its own converged communication system, it reduced travel costs by 1.34 billion U.S. dollars and saved manpower costs by 540 million U.S. dollars...."
Xie Lan, a second-class specialist of Guangzhou Customs, deeply feels the cost reduction and efficiency increase brought about by converged communications. She said: Our jurisdiction covers half of Guangdong Province, and our business covers almost all categories of Guangdong Customs. Daily work meetings are indispensable. In the past, they had to meet at the headquarters and everyone had to go to the headquarters. We calculated that if each unit had two meetings, the scale of 50 people, travel expenses 200 yuan per person, only travel expenses would have to spend 10,000 yuan, but also time-consuming and laborious, inefficient. ”
“After we adopted converged communications, the internal unit meetings are now basically online. At the beginning, everyone is still somewhat unacceptable. Now everyone has been very smooth. They can save a lot of travel expenses every year.”
“Originally we have a videoconferencing system and later converged communication. The reason is that the operation is simple. The video system is a very professional conference system, not everyone can operate, and everyone can use converged communication. In addition, customs operations often need backstage With the support of experts, back-office specialists need to help first-line customs officers to check the goods on site. In the past, they used emails or went back to the office to send emails for expert help. Now, through a converged communication system, experts can be immediately contacted online to greatly improve work efficiency.”
Fusion leads business innovation
Realizing the reduction of staff and efficiency is only the first step to success. The evergreening tree of an enterprise is to improve the user experience while discovering the user's pain points, turning this pain point into a profitable point for the enterprise and becoming a source of enterprise innovation. How does Huawei converged communication excavate the pain point of a company and make it a starting point for customer innovation?
Huawei Communications' "Four Fusions" will open the answer to this question for us. Li Shusen summed up Huawei's converged communications and achieved four integrations: “First, the convergence of traditional multi-services. Adapt to all corporate office scenarios to achieve voice, video collaboration, both PCs and mobiles can join the conference. Second, office IT The integration of the system has realized the connection between people, people, and business, and greatly improved the office efficiency through mail, CRM, OA, etc. Third, the integration of AI, the use of robots instead of the secretary to schedule, adjust equipment, and complete the meeting minutes Greatly enhance the interactive experience of the conference. Fourth, the value fusion of industry enablement.” The core idea is capacity opening. Through the open platform, the SDK is provided to help businesses achieve business innovation. For example, in the field of grading diagnosis and treatment promoted by the state, the community health center can not see the disease. It can make a reservation for a remote clinic through the Internet. It integrates the conference system and connects the patient with the doctor.
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