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Huaping's “Government of Smart Government” Helps Yangpu District Create Service-oriented Government

2018-05-11 13:56:35 Author: Source:CTI ForumComment:0  Click:


There are no tellers, no queues, not to mention holding materials to the community affairs acceptance service center to run back and forth. In the "convenience store" of the company's business park or home, only a few minutes can be used to directly apply for residence permit applications and residence registration. , housing rental filing, small and micro enterprise housing subsidy applications, etc...
Today, the “Government Services at Home Gate” platform of the New Jiangwan City Street built by Huaping’s “Smart Government” system was officially launched. The new "Smart Government Affairs" teller machines are set up at the political second neighborhood committee, the Bay Valley Science Park and the street administrative service acceptance center. At present, there are more than 80 routine items that can be queried and handled on the “Smart Government” teller machine.
Huaping’s smart government affairs system has adopted information technologies such as video calling, audio and video processing, biometrics, and big data analysis to move operations that originally needed to be handled in the service center for community affairs to a visualized self-service device, which has not only improved The government's service efficiency also allows the government to provide residents and businesses with more convenient and caring services with less capital consumption and newer service models.
Innovation: Remote Service, Subversion of Tradition
Different from the service model for handling business at the counter of the community affairs processing center, the service of the smart government system is realized through remote video “face to face”. The platform consists of a front-end smart government teller and a back-office "video call center." The front-end smart government teller machine mainly integrates operation screens, bulletin boards, high-definition cameras, Gaopaiyi, two-dimensional code scanners, six-in-one card readers, telephones, fingerprint readers, and laser printers. The citizens who handle business conduct “face-to-face” communication with the service personnel of the back-office call center through smart government teller machines to achieve one-stop operation and business management. Including policy inquiries, identity authentication, material uploading, video consultation, proofreading and correction, and understanding of progress until the completion of the business.
The New Jiangwan City Smart Government Teller Machine is mainly deployed in three places. First, it is deployed in communities, good-neighborhood centers, and other places to handle various businesses handled by the government affairs processing center, including nearly 100 items such as public security, civil affairs, human society, and medical insurance. For the people to provide "the door of the government services." Second, it is deployed in areas with dense enterprises such as parks and office buildings to provide enterprises with public services, such as labor security and support for small and micro enterprises. The third is to deploy at the administrative service center of the street to demonstrate the operation for the residents who come to work and to further promote the smart government system among the residents.
Experience: no need to queue, easy to operate
Xiao Ni is a new employee of a company in the Bay Valley Technology Park. This morning, she first came to the smart government teller to handle business. Click on the main interface on the screen, select "Residence permit business management", then open an internal residence permit business electronic form. Xiao Ni can directly fill in the machine and upload the form to access the video call system.
"Beeping..." The person who answered the telephone was a member of the reception center. “Hello, the administrative reception center, we have received your residence permit application form. Will your ID and real estate license be around?” Under the staff’s video remote instruction, Xiao Ni opened the real estate license and found One page of the bar code, together with the ID card, is placed on the visualization platform with the camera. Only after a while, the staff completed the examination of the forms and materials. "Your business has been accepted and completed, enter the residence permit card process." Less than five minutes before and after, Xiao Ni completed the processing and received a receipt.
When asked about the experience, Xiao Ni said: "Before you handle these kinds of business, you have to go to the community service center. Because you can't stagger your working hours, you must ask for leave every time. Now it's time to make use of the leisure time to have lunch at noon. Time will be good, not only can you run fewer legs, but also save a lot of time."
Operation: Reduce costs and increase efficiency, improve satisfaction
Behind the “home affairs service at home” is the transformation of service concepts and the innovation of operating models. The smart government system adopts a front-end user self-service operation and back-office teller-intensive services. This not only eases the pressure on the community affairs reception service center, but also helps the community government to extend the government service channel, help build a conservation-oriented and service-oriented government, and improve the government. Working efficiency, improve people's satisfaction.
The Xinjiangwan City Community is a larger street in northern Shanghai with a population of 60,000 people. With the introduction of population in recent years, the demand for public services is increasing. The Community Affairs Acceptance Service Center on Junyue Road handles up to 150 visitors each day. “The reception center is located in the hinterland of the New Jiangwan City, and it is far from the subway, there are few bus lines, there is no direct bus, and there is no parking even if it is driven by car. Wang Yinghua, Deputy Director of the Xinjiangwan City Community Affairs Acceptance Service Center Said that the landing of the smart terminal allows the transaction to run from the "window at least once" to "do not have to run the window at all."
After preliminary tests and questionnaire surveys, “administrative services at the doorstep” can effectively reduce the processing and waiting time for residents by about 30% compared with traditional window services. Machines can also reduce human input by nearly one-fourth and replace large-scale applications with manual operations. After the equipment investment costs will also be significantly lower than the cost of artificial employment.
In the future, Huaping will cooperate with the new Jiangwan City street, speed up the deployment, and expand the handling of matters and system coverage. In the first half of this year, the “Government Services at the Front of the Home” will be added with features such as fingerprint authentication and anchor positioning, and 100 routine items can be checked and handled. In the third quarter of this year, the number of service items is expected to reach 150, and it will be put into use in the Chengdu-Chongqing Neighborhood Committee and major parks covered by fiber optic networks. By the end of this year, it will basically cover all window affairs that can be handled remotely at present, and smart government tellers will cover 19 neighborhoods and major parks in the streets.
[Disclaimer] This article only represents the author's own opinion and has nothing to do with the CTI Forum. The CTI Forum maintains its neutrality in the presentation of statements and opinions, and does not provide any express or implied warranty for the accuracy, reliability or completeness of the contents contained therein. Readers are for reference only, and please bear full responsibility for yourself.
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