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LifeView: Government agencies IP voice communications solutions

2018-03-02 09:37:35 Author: Source: Comments:0  Click:


 Scenario background
The diversified development of society has led to more and more information that government agencies need to deal with, and the related departments have become more and more extensive, and collaboration among various agencies has also become more and more close.
In recent years, government agencies have greatly accelerated the process of informatization construction, established an IP data network that covers the entire system, compiled using a tree-structured structure, and vertically managed data communications between various units and departments.
However, in terms of voice traffic, most unit departments still use traditional telephone networks and cannot interconnect with IP networks. Voice communication lags behind data transmission, which can easily result in incorrect information transmission, and communication and collaboration are not timely. It is no longer possible to meet the high standards of the modern government. The need for efficient office work.
demand analysis
  • In the development trend of changing from a management-oriented model to a people-oriented service model, improving communication efficiency, optimizing collaboration processes, and improving management and service capabilities are the primary goals of government departments’ informatization. This also places higher demands on the telephone system.
  • There are many government departments and many levels, and cross-department calls need to be more direct and smooth.
  • The importance of government telephones requires a stable telephone system and good confidentiality.
  • With extensive compatibility, it supports docking with government affairs platforms, video conferences, and command and dispatch centers to achieve linkage.
  • Built-in rich and practical functions, comprehensively enhance the management, collaboration and service level.
  • The level of operation and maintenance personnel in each unit is different, requiring the telephone system to be easy to use and easy to maintain.
Outline of the plan
The Longview government IP voice communications solution uses LifeSize IPPBX as its core and uses advanced IP communications technology to integrate telephony voice into the data network. While providing users with high-quality call effects, it also calls recordings and conference calls. Video communication and other communication functions are brought into the department office to provide a stable, efficient, and flexible voice platform for the government departments' information construction.
Single-point deployment
  • The computer room deploys a LifeSize IPPBX access network.
  • Deploy an IP phone at the office desk and register as an extension of LifeSize IP PBX through the Internet.
Institutional interconnection
  • The IPPBXs deployed by all organizational units are interconnected through the government's private network to realize the networking of the telephone system.
Scheme price
1. Effective communication and cooperation
  • After the telephone is networked, the extensions of each department can directly dial free calls and shorten the dialing process.
  • Supports video calls, and face-to-face communication between leaders through desktop video phones is more intuitive and private.
  • Can use extensions, mobile phones to hold conference calls at any time to provide a visual conference room control panel, easy management of the conference.
  • Equipped with a Linkus dedicated mobile phone softphone, you can call an extension phone or hold a conference call even if you are not in the office.
2, rich features, improve services
  • Built-in multi-level automatic attendant, effectively guide the public to the target department, improve call-to-call rate, and enhance citizen satisfaction.
  • With the call queue function of LifeSize IPPBX, a government administration hotline can be quickly established for citizen services.
  • It also provides functions such as call recording, voice mail, No.1 multi-machine and ring group to improve service efficiency and improve service quality.
3, carrier-grade stability, continuous operation
  • Built-in dual system backup and powerful firewall to ensure the stable operation of the system carrier-class.
  • Lifeview IPPBX supports hot standby for all models, and the active and standby servers automatically switch to achieve unattended operation.
  • Redundant networks, redundant power supplies, disk arrays, and multiple disaster recovery backup mechanisms provide comprehensive protection.
4, widely compatible, broad application
  • API interfaces are provided to support docking with third-party systems such as government platforms and call centers, and functions such as call-to-play screen, click-to-dial, job number, and satisfaction surveys are implemented.
  • Support the docking video conference system to provide external resources and expand the scope of the conference.
  • Supports access to outside relays such as IMS, E1, PSTN, and GSM/UMTS from the three major operators.
5, rapid deployment and easy maintenance
  • No need to lay telephone lines, IP phones can be used to access the network, and deployment is flexible.
  • The phone is automatically configured to support batch configuration of mainstream IP phone brands and save construction time.
  • With web-based configuration, the interface is user-friendly. Only basic network knowledge is needed to complete daily management and maintenance.
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