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Ereli's "2017 China Enterprise Collaboration Index White Paper" was released

2017-11-17 14:21:16 Author: Source:CTI ForumComment:0  Click:


Enterprise collaboration is playing an increasingly important role in today’s digital business environment. As domestic enterprises have accelerated their digital transformation process in recent years, internal organizational reforms have also ushered in, and they have jointly promoted profound changes in corporate collaboration.
Based on this, iResearch Consulting Joint Section Tianyun jointly published the “2017 China Enterprise Collaboration Index White Paper”, proposing the concept of “Corporate Collaboration Index” to measure the performance of internal and external information communication and collaboration, and through enterprise- Tianyun's own data mining fully presents the customer needs, usage status and future development direction of the domestic enterprise collaboration market, and provides guidance for the future efforts and improvement direction of enterprise collaboration products.
core content:
  1. The national average enterprise collaboration index scored 59.69 points, including scores of 63.50 points in South China, and scores of 64.68 points in the Guangzhou-Shenzhen area, ahead of other regions and cities;
  2. The transformation of enterprise collaboration is mainly reflected in the three aspects of cloudization, integration, and full-staff. The next stage of competition in enterprise collaboration products will focus on ease of use, scenario, internationalization, and integration.
  3. Internal teleconferences and remote training of employees are the most common usage scenarios of the conference system. Customer services, return visits, and outbound telemarketing are the main usage scenarios of call centers.
  4. Manufacturing companies prefer to use the conference system, while fast-moving retail companies prefer popular IM software such as WeChat and QQ, while IT Internet companies use enterprise IM software such as nails.
  China Business Cooperation Index
Collaborative Transformation Cloud Acceleration
Collaborative Change - Clouding
As cloud service technologies become more mature, corporate communications and collaboration begin to accelerate cloudization and gradually move toward consumerization, further enhancing customer awareness. Nearly 80% of companies believe that collaborative cloud will become an integral part of corporate development and will become a general trend.
Collaborative Transformation - Integration
More than 70% of the companies stated that their companies have effectively integrated various forms of collaboration, created a unified portal, and are more manageable.
With the advent of the rich media era, corporate collaboration will break away from the shackles of traditional single terminals and single forms of communications. Integrated communications and unified communications will become the mainstream of corporate collaboration.
Collaborative Transformation - Total Staffing
More than 80% of the company's conference system can cover more than half of employees.
The use of enterprise collaboration products is no longer the "privilege" of a few people, but it is gradually becoming full-staffed, and it has become a weapon for improving the efficiency of all employees within the company.
The direction of corporate collaboration
Collaboration effect
80% of companies recognize the effectiveness of collaboration products in cross-regional communication, and bring flexible communication based on virtual organizations;
Over 70% of enterprises believe that collaborative products can effectively save costs, improve work efficiency and information flow efficiency.

 
Enterprises generally recognize the role of collaborative products in various business operations;
Nearly 90% of companies believe that collaboration products are important for the efficiency of internal work.
33.5% of companies stated that using collaborative cloud products can save companies from 20% to 30% of information communication costs.
Insight into the status of corporate collaboration
Conference system usage scenarios
Internal teleconferences and remote training of employees are the most common usage scenarios of the conference system.
Call center construction methods and costs
  • 75.0% of companies choose to build their own call center system;
  • The average rental fee of cloud call center is 26,983 yuan per year, with a median of 11,000 yuan per year;
  • Most corporate call centers have been in use for six months to three years.
Call center usage scenarios
Customer service, return visits, and outbound telemarketing are the main usage scenarios for call centers.
Collaboration pain points and appeals
The psychological price of purchasing conference system
More than three-quarters of companies’ psychological price for videoconferencing software systems is concentrated in the range of 10,000 to 1,999 yuan per year.
Customer satisfaction of the conference system
The level of satisfaction of the enterprise in all aspects of the conference system is: voice quality> picture quality> interface design> product interaction> device compatibility> data sharing collaboration capabilities.
Enterprise's focus on call center
54.7% of companies stated that system stability is the primary concern when choosing a call center product.
The use of collaborative cloud concerns
54.8% of enterprises have concerns about the security of cloud data and become the biggest "blocking stone" for enterprises to use collaborative cloud.
Problems with enterprise collaboration products
Enterprises believe that the problems in collaboration products mainly focus on product functions, some of the functions appear to be “excessive” and “not practical”, and at the same time there are some features missing.
High-scoring corporate portrait
High-scoring company portrait summary
"My" collaboration index
Industry usage preferences
Manufacturing companies prefer to use the conference system;
Fast-disposal retailers prefer popular IM software such as WeChat and QQ, while IT Internet companies use staple-level IM software.
On average, each enterprise in the country must open 72.2 minutes for each teleconference.
Financial companies took the lead by 111.2 minutes, and the time of single-day meetings of fast-disposal retail companies and real estate companies was also higher than the national level.
City preferences
In several first-tier cities, the average number of companies in Beijing is 10 minutes longer than that of companies located in Guangzhou-Shenzhen.
[Disclaimer] This article only represents the author's own opinion and has nothing to do with the CTI Forum. The CTI Forum maintains its neutrality in the presentation of statements and opinions, and does not provide any express or implied warranty for the accuracy, reliability or completeness of the contents contained therein. Readers are for reference only, and please bear full responsibility for yourself.

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