当前位置:首页 > technology > Call Center > Operation management >

Operation management

hot news: Scheduler - Calling Why call center Call Center Lean Six

Call Center Operations: The Art of Balance
Balance is an art and a kind of wisdom and realm. The operation of the call center is not only scientific, but also a balanced art - inscription balance everywhere in our side! Nature's Ecological Balance... [full text]
Training first aid kits for call center agents
What is the difference between your top performing agent and others? Do you know how effective the best agent is? [full text]
The Real Meaning of "One More Mile" in Call Center Customer Service
Recently, I met a unique call center agent who, when asked by management to “walk an extra mile for the customer,” said: “I can take the customer one mile more when I answer the phone.” [full text]
How Customer Service Center Wins Leadership Support
Does your CEO truly recognize the value of the call center? You should stand at a strategic height to solve problems for senior leaders. [full text]
How to manage a large call center
There are many similarities in the operation and management of call centers in the same industry, which is the consensus of most people. Although this argument makes sense, we have found that the size of the call center affects the operation of the call center... [full text]

Topics