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Peng Longcheng: Teleopti WFM Helps Agents Work and Live Equally
The 2018 China Call Center and Corporate Communications Conference hosted by the CTI Forum (www ctiforum com) (http: www ctiforum com expo 2018 ccec2018spring index html) was launched in April... [full text]
Hu Jixin, Director of Yunji Micro Shop Customer Satisfaction Center: Reshaping User Experience
The 2018 China Call Center and Corporate Communications Conference hosted by the CTI Forum (www ctiforum com) (http: www ctiforum com expo 2018 ccec2018spring index html) was on April 12... [full text]
AI can never replace interpersonal contact
In all the hot debates on artificial intelligence, one thing is quite correct: artificial intelligence can really do something extraordinary. It can correctly interpret the tastes of consumers watching TV or listening to music, and find the best in the peak period. .. [full text]
ZTE's Du Xinkai: Depth Semantic Understanding Helps CC Intelligentization
The 2018 China Call Center and Corporate Communications Conference hosted by the CTI Forum (www ctiforum com) (http: www ctiforum com expo 2018 ccec2018spring index html) was on April 12... [full text]
Yin Xu, Senior Solutions Consultant, Genesys
The 2018 China Call Center and Corporate Communications Conference hosted by the CTI Forum (www ctiforum com) (http: www ctiforum com expo 2018 ccec2018spring index html) was on April 12... [full text]

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