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Remote Communication Technology Helps Carrier Group Create a New Model of Outsourced Call Center Service

2014-12-25 16:22:44 Author: Source:CTI ForumComment:0  Click:


Recently, the remote-sensing technical consultants once again worked together to help an operator group to develop a new channel for its development in the service outsourcing field.

With the development of technology and the implementation of the new labor employment system, the operator's group call service has a tight human resource and needs to adopt a large number of outsourcing methods to meet the needs of outbound marketing. Therefore, a comprehensive understanding of the industry structure and major players in the domestic service outsourcing market is provided. Market demand and other important dimensions of information, and an in-depth study of the provincial company sales outsourcing operations law, effectiveness and other issues is imminent. The operator group also hopes to do a good job of outsourcing management under the centralized transformation strategy of the Group's call service on the basis of this research, and combine the centralized transformation of the Group's call services to form an outsourcing market entry strategy and related methodologies.

In this project, the remote-sensing technical consultants combined with the needs of the group to explore how to effectively unify the outsourcing management standards in the internal and promote the follow-up effective strategic concentration; how to find a bigger market niche for the external service transformation In order to realize the value-added value of the company as a whole, the company formulated research on the three directions of provincial company outsourcing, domestic outsourcing market and service outsourcing market strategy, and set up a special working group to appoint backbone staff to conduct resident investigations to ensure the landing and effectiveness of the project. .

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Far EasTone Technology is committed to the operation and management of service channels, based on three major service modules: software development, consulting services and service outsourcing. Over the years, we have implemented the operation of large-scale call centers for operators, financial insurance, power energy, and avionics. Consulting project, widely acclaimed.

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