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Far-reaching consultation papers have been compiled and published.

2014-05-14 14:19:07 Author: Source:CTI ForumComment:0  Click:


In everybody’s heart, there is actually a lamp. No matter how frustrated it is, it will not be extinguished. This lamp is faith...

In the heart of each far-off person, there is also a lamp that will never be lost. That is to become an expert in service channel operation management...
 


 

The call center is a young, vibrant service channel with only 15 years of development in China. A telephone line, an agent, and a sweet voice are her original silhouette. This brand-new service channel brought new service experiences to hundreds of millions of people... With the rapid development of call centers in China, Research on its related operations management has gradually emerged and matured. A number of well-known experts have emerged in the industry. Fortunately, the far-off people are not only invited to the cooperation of a number of senior industry consultants, but also cultivated their own consultants far-reaching, which makes us proud.

Far-reaching consultants draw on all the best. Over the years, they have continuously exchanged and shared with customers and industry experts, and they have learned a wealth of nutrition. Far-reachers have rich practical experience. They participated in and presided over operators, financial insurance, electric energy, aerospace e-commerce and other large-scale call centers. The operation consulting project is widely acclaimed; the remote communication consultant also participates in the development and design of the operation management software, solidifies the management thinking into the software process, and creates thought-provoking software.

Far-range consultants directly integrate into the market and customers, are good at thinking, and look to the future. In the era of widespread use of electronic channels and social media, under the rapid development of new technologies such as cloud computing, big data, and mobile Internet, the operational management of service channels is where to go. They show their opinions... We look forward to everyone's participation in correcting and jointly exploring the road to development.

For a decade, you have been thankful for it. On the occasion of the tenth anniversary of the establishment of the Far Easing Company, we gathered the thoughts of the remote consultants in recent years to publish and publish the book “Front Life”. This book is divided into four chapters, namely, electronic channels, service overview, personnel management and operation management. Including senior experts in the industry, remote chief consultants BILL (Jiang Yiren), Ge Peiming, Zhang Hui, Yin Yinping, Zhang Hao, Zhang Qingshan and more than 10 experts in the brilliant chapter.

This book will present customers, employees, and partners who have been paying attention to Far EasTone, supporting remote communications, sharing exchanges with friends who like service channel operations management and fighting in the service industry, expressing gratitude.

——Hangzhou Yuanchuan Communication Technology Co., Ltd. Editorial Department

It has been three years since he cooperated with Yuan Chuan. In the past three years, he has been deeply impressed by the work of his colleagues. I am very happy to read so many in-depth articles from my colleagues today. Each and every article in the book can give me some inspiration. Like this atmosphere, like this kind of thinking, like this kind of discussion.

—— Call center consultant expert

Ms. Xing Hao, General Manager, Beijing Sheng Information Consulting Co., Ltd.

This is an invaluable collection of articles. Each of the managers of the call center can find their own gifts; this collection of articles condenses the experience and wisdom of far-reaching people; this collection embodies the dedication and confidence of distant people sharing virtues. Culture is the perfect combination of operation and technology. Far-reaching is a shining pearl that God has bestowed on the call center industry! It is strongly recommended that you read slowly and carefully, and you will be greatly benefited!

—— Call center consultant expert

Ms. Li Wenxiang, Director of Service Planning, Hejia Medical Group

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