您当前的位置是:  首页 > technology > Call Center > Outsourcing & Park >
当前位置:首页 > technology > Call Center > Outsourcing & Park > Teleperformance Receives Global Certification for EU Privacy Security BCRs

Teleperformance Receives Global Certification for EU Privacy Security BCRs

2018-05-04 09:00:03 Author: Source: Comments:0  Click:


Teleperformance, the world leader in multi-channel customer experience management, and outsourced call center field specialist Teleform recently announced that it has passed the CNLR's BCRs certification for data control and data processing, making Teleperformance the industry's first key EU data provider. Companies that protect compliance certification.
Obtaining BCRs certification is a long and rigorous process that ensures that the company has a comprehensive and effective framework for the safe and legal transfer of private data from the European Union out of Europe for customer sales and services, technical support and back-office processing applications, etc. . In the approval process, Teleperformance was assisted by Promontory Financial Group, a global leader in data privacy protection.
Alan Winters, Teleperformance Group Compliance Officer and Chief Privacy Data Officer, said “Teleperformance is focused on protecting data and privacy around the world. Passed BCRs certification is not only the industry's first priority in data transmission security and governance. The milestones have enabled us to provide global customers with complete operational flexibility and provide their EU customers with a safer, better customer experience in any location and every customer interaction.”
Simon McDougall, Director of the Promontory Financial Group and member of the International Privacy Professionals Association's Board of Directors, added that "Teleperformance's existing comprehensive privacy protection procedures and powerful control framework have led to what it knows of the fastest in any industry to date. BCRs approval process.This makes Telereal really different from other peers because it allows customers to choose service locations anywhere in the world while ensuring their customers are protected in international data transmission.Based on their privacy practices With a clear commitment, Promontory is pleased to assist Teleperformance."
Daniel Julien, CEO of Teleperformanc Group and Chairman of the Board of Directors, stated that “As a leader in the global industry, we have absolute responsibility for customers, their users, key stakeholders and the entire market, setting the highest standards for every aspect of our business. , including data privacy and security.Acquiring BCRs certifications in record time is just one example of our full commitment to deliver maximum flexibility for our customers and their users in every interaction, regardless of delivery location or channel. And security. We will, and we will continue to do our best to protect user privacy, security and data."
For more information on BCRs, please click: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=613841
About Teleperformance Group/About Teleperformance
Teleperformance Group was founded in 1978 and is headquartered in France. The world's largest outsourced call center service provider is also the longest-history and most experienced enterprise process outsourcing (BPO) supplier in the industry; the number of seats in the world ranks the world leader (over 223,000 employees); its business In 76 countries around the world; with 360 customer contact centers serving more than 160 markets and providing more than 265 languages ​​and dialect services; annual customer contact more than 1.4 billion times. Leading CRM call center experience; global business distribution; flexible solutions and cooperation models; reasonable cost control; a unified operating standards culture; good financial status and experienced industry experts and management teams are the foundation for Teleperformance's success. Teleperformance Group is listed on the European Stock Exchange with the trading code of 5180. Customers can access our annual reports and real-time stock information through our company's official website http://www.teleperformance.com. Teleperformance, with a group business revenue of more than US$4 billion in 2017, is the best financial company in the industry in the world. Industry introductions that the group has covered:
For 40 years, Teleperformance has penetrated into major industries such as telecommunications, finance, insurance, e-commerce, media, IT, energy facilities, tourism, manufacturing, logistics, pharmaceuticals, etc., and has succeeded in becoming a large multinational company such as AT&T, Verizon, AIG, Microsoft, Citigroup, Expedia and other Fortune 500 companies provide CRM-centric service systems. The types of services include: customer excavation, customer value-added, technical support, debt recovery, and market research; 90% of customers and us have 2-15 years The basis of cooperation.
Beijing Internet Information Technology Co., Ltd./Teleperformance China
Teleperformance China (www.teleperformance.cn) Group entered China in 2007 to establish Beijing Internet Information Technology Co., Ltd., a professional BPO service provider and outsourced call service operator. In China, 6 customer service contact center sites have been established, with about 5,000 employees and seats in 5 cities, namely, Beijing Headquarter, Xi'an Branch, Nanning Branch, Kunming Branch and Foshan Branch. Relying on the Teleperformance Group as its strong backing, and adopting its globally uniform service standards and operational assessment indicators, Beijing Internet Information Technology Co., Ltd. strives to provide our customers with professional systems, voice calls, inbound calls, online chat, e-mail, and social networking. Media and other multi-channel services, and provide multilingual customer service. We have a group of loyal, dedicated, professional management talents and technical experts, and a scientific quality management system that can provide customers with personalized outsourcing service solutions. Through strong technology development capabilities, efficient resource integration, strong operational capabilities, and rigorous management processes, we are committed to assisting our customers and partners in the continuous optimization of their competitiveness and achieving the greatest commercial value of their customers. Our customers include many Fortune 500 companies, of which 90% have long-term cooperation with us.
Teleperformance Internet company, outsourcing customer service experts!
The company's switchboard: 010 59936000
Company official website: www.teleperformance.cn
Business Consulting: 010 59936000-6976
E-mail: marketing@teleperformance.cn
About Promontory
Promontory Financial Group, located in Washington, DC, specializes in helping companies and governments around the world manage complex risks and respond to the biggest regulatory challenges. Promontory Financial Group's work aims to make its customers stronger and its financial systems more secure. Promontory has offices in New York, San Francisco, Atlanta and Denver and has offices in Beijing, Brussels, Dubai, Dublin, Hong Kong, Istanbul, London, Madrid, Milan, Paris, Singapore, Sydney, Tokyo and Toronto. Eugene A.Ludwig was the head of the currency bureau in the United States President Bill Clinton and was founded in 2001.
 

[Disclaimer] This article only represents the author's own opinion and has nothing to do with the CTI Forum. The CTI Forum maintains its neutrality in the presentation of statements and opinions, and does not provide any express or implied warranty for the accuracy, reliability or completeness of the contents contained therein. Readers are for reference only, and please bear full responsibility for yourself.

Topics