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Transcosmos offers online contact service "DECAds for Emergency"

--Corresponding to corporate crisis events such as product recalls and information leakage

2018-04-27 13:48:36 Author: Source:CTI ForumComment:0  Click:


By directing customers from Internet announcements to the consulting center,
Help companies and brands realize real-time and efficient communication with customers, restore corporate reputation in the early stages of crisis
Transcosmos Group (Chinese name: Grand Universe Group; hereinafter referred to as: transcosmos; Headquarters: Tokyo, Japan; President and COO: Okuda Masaru; Toto Code: 9715) began providing product recalls, information disclosures and other emergencies in March 2018 Online correspondence service "DECAds for Emergency".
In recent years, as the business environment has become increasingly complex, corporate crises have also become diversified. Once an enterprise has an emergency such as a product recall or information leakage, it must quickly establish a customer support system to resolve the crisis and restore customer trust as much as possible.
"DECAds for Emergency" integrates transcosmos's unique integrated platform "DECAds" and an "emergency call center service" that can provide a one-stop service from contact window to product recovery and distribution in the event of a company's emergency. Provide contact center services such as chat robots and manual online support. With the advantage of “DECAds”, customers can be guided directly from online advertising notices to an online consultation window to provide consulting services for customers. It allows customers to deal with product replacements and inquiries through online consultation without the constraints of time and area.
In addition, "DECAds for Emergency" can be advertised on Yahoo! JAPAN, one of Japan's largest portals under the banner of Yahoo! Inc. (Headquarters: Chiyoda-ku, Tokyo; Chairman: Miyagaku). Services advertised. With the strong communication power of "Yahoo! JAPAN", transcosmos can support companies to send notifications to customers in a short period of time to ensure the reach of information and the recall rate of products. In addition, it can help companies achieve accurate notifications to target audiences in advertising services such as "Yahoo! JAPAN Display Ad Network" and "Yahoo! JAPAN Content Discovery". Advertise your ads to partner sites of Yahoo! JAPAN.
Transcosmos through the integrated platform "DECAds", to add more convenient online chat capabilities, enriched its support channels, and use their rich experience in the contact center industry and communication skills to provide high-quality customer support services. In addition, transcosmos will also promote the smooth flow of communication between customers and businesses, solve the customer's doubts about product recalls, and help companies restore the trust of customers in the early stages of the crisis.
About Integrated Platform "DECAds"
"DECAds" is a comprehensive platform that connects businesses and consumers through communications. "DECAds" has a chat ad sending function that uses mobile phone advertisements to attract users to chat, solve consumer problems and increase their purchase intentions, and at the same time increase user engagement. In addition, "DECAds" can connect transcosmos's unique "DEC" service group (DMP service "DECode"), enterprise-type API "DECAds Connect Edition" and other AI/BI tools, etc. to integrate, analyze, and analyze the data of each channel. Use and achieve integrated channel communication.
About "Emergency Call Center Service"
  (https://www.trans-cosmos.co.jp/special/callcenter/recall.html)
The "Emergency Call Center Service" provides comprehensive one-stop support services, including the opening of customer response windows in the event of an emergency in a company, and the use of the transcosmos logistics center for product recalls and other services. In addition, SMS notification services are provided, as well as online notifications using Internet advertising.
Transcosmos's "DEC" service
"DEC" is an acronym for the English initials of the three services provided by Transcosmos for Digital Marketing, E-commerce, and Contact Center. In order to adapt to the transformation of consumer behavior patterns in the digital society, transcosmos provides companies with a digital one-stop service from advertising, procurement to support. To this end, transcosmos develops and provides comprehensive "DECAds" to achieve "DEC" services.
※transcosmos is a registered name and/or registered trademark of transcosmos inc. in Japan and other countries.
※ The names of companies, products, and services mentioned in other texts are registered names and/or registered trademarks of their respective companies.
About transcosmos Group
Since its founding in 1966, transcosmos has been committed to the integration of outstanding "people" and new "technical" capabilities. With high-quality and high-value services, transcosmos helps corporate customers strengthen their competitiveness. At present, transcosmos is able to provide enterprise customers with two types of support services that can reduce costs and increase revenues in business processes through the refined operation of 170 branches and offices in 33 countries around the world, centered on Asia. In addition, with the development of the e-commerce market worldwide, transcosmos also provides global one-stop e-commerce services to help corporate customers deliver high-quality goods and services to consumers in 49 countries around the world. At the same time, in order to actively respond to the ever-changing business environment, transcosmos aims to become a company's "Global Digital Transformation Partner", supporting the transformation of digital technology applications by corporate customers.
Transcosmos Group official website: Http://www.trans-cosmos.co.jp
transcosmosChina official website: Http://www.transcosmos-cn.com
 

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