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China Telecom Tibet Company 10000 Call Center Operator

2018-05-02 14:47:13 Author: Source: Tibet Daily Comments:0  Click:


Shooting Scene: China Telecom Tibet Company No. 10000 Call Center
Shooting time: 22:38 pm on April 22, 2018
Profile: Telecom No. 10000 Attendant, Yang Jin Zhuo Ma, 31, Shannan, Tibet
Working hours: 0:00 to 24:00
Late night story:
Three hundred and sixty lines, doing business is not easy.
Yang Jin Zhuo Ma entered the China Telecom Tibet company at the age of 26 as an operator. He has been working for more than five years. Yang Jin Zhuo Ma recalls that when he first joined the job, he was blamed by the user because he was unfamiliar with the business. At that time, he was young and psychologically tolerant. Poorly, often weeped in the corner and cried. Slowly familiar with the business, and answer the customer's problems are also very familiar. Sometimes there are drunk customers calling in late at night and not asking related business questions. I will also answer them patiently, because every time a customer calls in, they don't know who you are. At this time, I represent the entire company. It is my responsibility to serve the good customers and answer questions for them. After working for 5 years, busy every day, you will receive a variety of customer calls, polite, rude, grateful, angry, reasoned, unreasonable... everyday emotions often come with Things and customers encountered. A few words from the client's eyes, the mood will be lost; praised by the customer, he will be very happy as a child. However, these will not affect my work. I gradually realized that my voice and knowledge help others answer the doubts and accomplishment they feel....
According to Yang Zhuo Zhuo Ma, the operator's job is a 24-hour work system. At the beginning and end of each month, there are more than 10,000 calls each day.
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