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How do you know about them behind 12301?

2018-05-02 09:09:08 Author: Source:CTI ForumComment:0  Click:


May holiday, everything on your journey? Breezy and bright, sunny, hot enthusiasm throughout the country, but this holiday is not easy for 12301 customer service!
All staff stayed in position 7*24 hours, busy with drinking water to find time, tourist inquiries, complaints, and user call back and forth continuously jumped in and made every effort to contribute only to the smooth running of the national tourism market. .
For the mysterious group of 12301 customer service, it used to be that it was so simple to answer the phone until you saw the working conditions of the customer service holiday. Only then did you know that the professional reserve required by the customer service was far more than that.
First, polite language does not leave
“Hello, what can I do to help you? Sorry, please wait! I am sorry to interrupt you...”, polite language like this is constantly repeated in the 12301 customer service group, and even one day No wonder that doing customer service for a long time is often praised for being civilized and polite.
Second, the national dialect grammar needs reserve
Henan dialect, Dongbei dialect, Shanghai dialect, Cantonese dialect, South Fujian dialect... All the dialects in the country must understand everything. No matter where you meet the tourists, you can handle it freely. Whether you can say it or not, you must understand it. Skills.
Third, ultra-wide tourism knowledge reserves
Travel agency registration, management, tour guides, admission, tour guides, tourist attraction consultations, and travel agent complaints all require proficiency. As long as it involves the business knowledge of the travel industry, it must be available as a qualified 12301 customer service.
Four, 24 hours we have been
Due to the 7*24-hour work nature of the 12301 travel service hotline, customer service personnel must implement a shift shift system. Whether it is a holiday or a late night, there are always people who stick to their posts to ensure timely, fast and accurate handling of travel problems. During the long holidays, 12301 customer service can work for a maximum of 36 hours, and can receive up to 280 calls from customers, and customer service satisfaction can reach 100%.
Fifth, visitors' satisfaction is the standard
The satisfaction of tourists is the purpose of 12301 service. With the telephone line, tourists are happy and customer service can share with you. Even if the tourists are depressed, the customer service can be soft spoken, patiently reassured, listen to the tourists’ demands and provide them with effective services. Solution.
Finally, whether you are about to travel, or if you are on the road, or if the journey is over, you can consult and complain on the 12301 hotline, Weibo, and WeChat for any travel link, as long as you have needs.
Remember that "you have to travel and travel without worry!"
 
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