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China Mobile Online (Foshan) 10086 Customer Service Qin Jingfeng: Change, never too late

2018-04-24 09:19:08 Author: Source:CTI ForumComment:0  Click:


"The best time to plant a tree was ten years ago, followed by the present." The 10086 customer service representative, Qin Jingfeng, has been engaged in the customer service industry for more than two years. The opportunity for her arrival in the new team in December 2017 allowed her to re-examine her and change. It would never be too late.
From the heart, explore the nature of service
Speaking of his own promotion, in an occasional opportunity Qin Jingfeng began to explore the essence of service. When she went home for the New Year, Jing Feng found that his uncle’s cell phone could not receive the call. The test method could not be tried. He tried to call Guangxi's 10086. The voice of the customer who answered the call was small. He did not appease and waited. Lack of service enthusiasm. At that moment, Jing Feng was caught in a deep reflection. "Is my usual service like this? The so-called service has not satisfied the user. The basic quality of service has not been done?" She truly understood What is the service that the user needs. So she slowly learned to empathize. Assuming that she is a customer, I would like to be able to get enthusiasm when I am helpless, not to talk about machine-based services. Once I was emotionally connected, Crystal phoenix started. Slowly learned to exercise restraint, not to be affected by the user's emotions, to maintain a professional and enthusiastic attitude to serve users.
(The picture shows the main character of this article)
"Bole" leads the way, starting from the new
"I'm not a horse in my own right, but the squad leader is really Bole." For a long time, Qin Jingfeng's performance has always been C, and he has no chance with B, and is insulated from A. Nowadays, she has had some jumps from C to B to A. I feel incredible. Among the most important is the help of the squad leader. The superman squad supervises him momentarily, he wakes up and pushes forward, let Jing Feng. Keep moving forward.
She talks about: Superman and Sister is a particularly great squad leader. When the team member makes a mistake, she will not criticize it blindly, nor will she tell members of the team indiscriminately that she can always consider our thoughts and emotions. . Making mistakes does make the squad angry, but in fact we will feel guilty and we will feel that we cannot afford spiritual work. The sister-in-law will tell you at a proper time in her unique way. “Do you think this is really good? Is it not taken into account?” The team members particularly liked Shi Jie’s positive and positive style of team leader. Even if the data is poor, everyone’s emotions are very poor. Superman can still maintain a positive attitude and bring everyone to chase the data and make improvements.
Endeavoured team leads the way
Jing Feng's change is not only his own efforts and the squad leader's encouragement. A good team atmosphere is an indispensable part. The active 12-member family who loves to laugh and laughs makes her continue to move forward. The members of the Hotline 12 Group each have their own strengths. As a strong team, there are activities in the group to help the team. There are benchmarks to guide everyone, when the call queen, satisfaction goddess, talented brother, and ready to help Qin Jingfeng is doing promotion partner Xu. Jing Feng expressed thanks to the team for the driving force she gave her. Every day, Crystal Phoenix will say to herself that we must not delay everyone's hind legs and make progress together with everyone.
Is it a night to plant a tree today? Will not! Changes never come too late. Jing Feng used to occasionally envy the achievements of the wall. A colleague of the entire department who admired the name of the gods knew that from now on, her new goal was to become a rising star in the department. Although I am still not good enough, I will continue to work hard and live up to my expectations!"
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