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Jietong Huasheng Lingyun Intelligent Speech Analysis System

2017-12-05 10:09:03 Author: Source:CTI ForumComment:0  Click:


Translate call center and call center calls into texts, analyze call content, provide real-time talking support for agents, and set up quality inspection rules to automatically score attendee’s service quality, analyze data, and conduct marketing. Data mining.
Real-time telepresence support, pre-qualification of quality of service: The system simultaneously translates the agent's and customer's voice calls into text in real time and accurately, and can provide real-time talking suggestions and points of non-compliance to the artificial agents through online data analysis.


Field of application
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