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XTools: The Importance of an All-In-One Software for System Integrators

2018-03-15 16:57:09 Author: Source:CTI ForumComment:0  Click:


A system integrator is a professional organization that can provide customers with system integration products and services. As a new service mode, system integration has become the industry with the most rapid development in the international information service industry in recent years.
The essence of system integration is to optimize the integrated planning and design for the customer to choose the best overall solution.
XTools: The Importance of an All-In-One Software for System Integrators
For example, if a company wants to convene a large-scale meeting, it needs to consider the site selection, computer, lighting, audio, field form, greening, tea and special equipment procurement, etc.; otherwise, the meeting banners, reception arrangements, meeting procedures, and catering Preparation, entertainment services, etc. Conference layout.
Through the cost estimation, the company will find that if the internal staff arranges the meeting, it may take a huge amount of manpower and material resources. It is better to outsource the meeting to a professional system integrator and reduce costs.
System integration is oriented to user needs and services. In order to better serve customers, CRM software can be used for customer management, sales are mainly based on the field, and procurement/business personnel are mostly in-house, so a PC+ mobile universal CRM software It seems very necessary.
XTools: The Importance of an All-In-One Software for System Integrators
The following example uses fast-targeted APP+PC-based universal software as an example to introduce how system integrators can use software to improve customer satisfaction and improve work efficiency:
First of all, the sales field always feedbacks customer needs through the mobile terminal.
The system integration must first know the customer's needs, reach a consensus with the customer, and finally design and implement it. In the process of sales and customer interviews, using the fast target APP to record the customer's request is very convenient. When setting up a representative task, in addition to using voice input to automatically convert to text, “shorthand” can save a lot of time for sales. .
The shorthand function is to use the summary experience of the industry as a template to abstract key issues with industry experience. Once the salesperson activates the template, they can communicate with the customer according to the template. The template content is automatically embedded in the action record. Check the corresponding answer to the customer situation, eliminating the need to type the trouble, greatly improving the software usage.
Secondly, the multi-sectoral cooperation between inquiry and program design.
Integrators need to make inquiries and design solutions from multiple suppliers according to the customer's budget, and use the “quick collaboration” of fast goals to discuss, which is superior to the discussion of the WeChat group and double the communication efficiency.
1) Fast collaboration Based on the customer's discussion, the customer's responsibility is to discuss the customer's needs, enter the details interface to reach the customer view, and the customer needs can be seen at a glance. Combined with the previous inquiry, it is convenient to discuss several alternative solutions; 2) The contents of the discussion can be directly generated to be held and reminded, and the informing executor can be reminded in the form of a message. For example, considering the theme of the conference, the person in charge of the venue layout should communicate with the person in charge of the procurement of flowers, etc.; 3) The voice information can be automatically converted into text, without headphones and not afraid... In short The discussion of fast collaboration is not limited by time and space.
System integration should communicate well with the customer, realize the customer's needs, and give a reasonable explanation to the customer's demand beyond system function. In the process of designing and implementing the plan, it is also necessary to constantly optimize and improve according to the feedback of the customer's effect. The quick goal is that the team is an effective assistant in the project process, and quick collaboration has a positive effect on the effective communication within the integrator.
Finally, full-featured management of business processes and product delivery.
It is often said that signing the contract is the real beginning of marketing activities, which shows the importance of product delivery and after-sales service. Fast target PC provides full management from pre-sales, sales to after-sales. Customized customer needs analysis and management, sales process management, quoted contracts and receivables reminders, service delivery reminders and more. Really penetrate customer management into every aspect and improve customer satisfaction.
 
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