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Team up with Microsoft AI: Auntie Yun calls artificial intelligence to help call center

2018-05-16 09:48:29 Author: Source: Qinghai News Network comments:0  Click:


This is a feast of technology...
This is a new revolution...
On June 28, 2018, China's first intelligent voice call center based on Alibaba Cloud and Microsoft AI technology - "Auntie Cloud Call" will be officially released. This is based on the cloud technology and AI intelligent technology of Yade Technology, using the full scenario application of enterprise CRM management and communication telephony as its core, covering all kinds of application scenarios of enterprise-class communication, providing enterprises with intelligent and integrated cloud communication services. platform.
Yade Technology has 10 years of experience in the construction and operation of carrier-grade call centers and technology accumulation. According to reports, Yade Technology's call center IP softswitch technology has passed the evaluation of the China Communications Research Institute, and obtained the international CMMI4 certification, the TISS operation and maintenance qualifications of the Ministry of Industry and Information, cross-regional classified qualifications. Yade successively undertook more than 400 call center projects such as the Chongqing 120 Emergency Center Platform, the Guangdong Provincial Emergency Public Health Incident Command (120), the Pig Calling Network, and the China-Europe Cross-border E-Commerce, which have achieved a high degree of success in the market. Accredited. On April 10, 2018, Alibaba Cloud and Yade Technology (Jiande Data) formally reached the "Strategic Cooperation Framework Agreement," and used Alibaba Cloud Technology Platform to work with Yade Technology to launch the "Auntie Cloud Call."
Team up with Microsoft AI
At present, AI technology has been applied to many industries in our lives. Automated shopping, intelligent face recognition, and intelligent logistics systems have all brought tremendous changes to our lives, and have also provided the foundation for enterprises to further liberate their productivity. In the field of communications, intelligent AI technology has also been fully utilized. It is reported that on June 28, Auntie Technology, which will be launched by Yade Technology, is a successful case of AI technology in the field of communications.
As early as December 2017, Liu Qinyu, the general manager of Microsoft China AI, specifically led the team to conduct a comprehensive inspection of Yade Technology. After a comprehensive understanding of Yade's technology and customer resources, the two parties reached a strategic cooperation to jointly expand the application of intelligent voice robots in the field of call centers.
When integrated with Microsoft's AI technology, "Auntie Yunhu" will be more intelligent. Compared with traditional call centers, the nature of corporate customer service personnel will undergo tremendous changes. Compared to the traditional customer service staff simply answering the phone calls, “Auntie Yunhu” will bring about an overall upgrade of the enterprise call center. Intelligent AI's live analog conversation technology and scene learning technology greatly free up customer service personnel. Companies only need to employ a small amount of senior customer service personnel to handle complicated customer service issues. Other traditional customer service functions will be directly replaced by AI. No longer faced with the difficulty of recruitment and training of customer service personnel.
According to reports, “Auntie Yunhu” also supports setting up multi-scene customer service dialogues. Different industries can set targeted scenarios to meet customer service requirements. In different scenarios, smart AI will develop deep learning and continuously correct errors, which will greatly improve customer service quality. It is reported that the intelligent customer management function of Auntiehuhu can fully record customer information, and all call recordings will be completely preserved and intelligently analyzed. In particular, for telemarketing, the company can clearly record each of the electrical sales. The call records of personnel, including duration, call quality, and workload, are more convenient for enterprises to arrange for customer service personnel to learn and summarize. At the same time, they provide the basis for formulating KPIs for employees and greatly improve the management efficiency of enterprises.
The "Auntie Yunhu" intelligent robot can be online 7*24 hours. It is like an employee who never tires. She completes all kinds of work of the company's outbound call center with high efficiency and high quality. At the same time, she is still a lover of learning. The good employees and service skills will be continuously improved with the support of deep learning technology. Robots can not only chat with customers, but also analyze customer needs and find shopping trajectories. Enterprises no longer need to set up a huge outbound call center. Productivity will be greatly liberated, and labor-intensive call centers that society generally believes will not Resurrection, new technology-intensive call centers are rising in AsiaTech.
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