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Genesys E-book "The Hybrid AI Creates a Superior Customer Experience"

2018-02-27 10:36:39 Author: Source:CTI ForumComment:0  Click:


Artificial intelligence AI is amazing at handling simple queries and automated conversations. But only AI solutions are not enough to create the best customer experience. Customers sometimes need human emotions that only artificial seats can provide.
The Genesys customer experience AI-Kate mixes AI and human services to enhance customer experience, empower employees, and greatly reduce costs. The seamless combination of AI technology and humans - "Genesys Hybrid AI", achieves the best output for you throughout the customer journey.
Download the eBook to see how Kate and Hybrid A can provide you with:
  • Personalized self service
  • Connect customer sessions
  • Create a smart agent experience
  • Start small and deploy quickly with micro-applications
About Genesys
Genesys® provides over 25 billion best customer experiences worldwide each year. We successfully build a daily stable and smooth interactive session for any company's customers and employees. More than 10,000 companies and government agencies from more than 100 countries have trusted Genesys to select this industry's #1 customer experience platform, achieving significant business results and establishing long-lasting and solid customer relationships. Combining the best technology and human wisdom, Genesys solutions can truly reflect the user's demands and actually achieve the user's expectations. Our industry-leading solutions can run equally in the cloud or self-built, providing the same functionality and nourishing true omnichannel interaction. Experience the usefulness of communication: smoothness, directness, and skill gain! Follow genesys.com/cn and Genesys Weibo, Twitter, Facebook, YouTube, LinkedIn, Genesysblog, and Genesys WeChat.

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