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Zhongtong Tianhong hand in ofo small yellow car to create a new experience of sharing travel user service experience

2017-05-03 10:23:14 Author: Source:CTI ForumComment:0  Click:


In 2016, mobile internet, innovation and entrepreneurship continued to activate new elements of the economy, and sharing of bicycles turned out to become a hot topic of technology and innovation in 2016. Shared bicycles have emerged as a solution to the last-mile problem of travel. They have overcome the shackles of traditional public bicycles and are linked to bicycles by mobile phones. In today's advocacy of green travel, smart travel, and strive to create a healthy and environmentally friendly short-distance travel.
The ofo Xiao Huang car has created a "sharing-free bicycle sharing" model and is committed to solving the problem of urban travel. Ofo adheres to the concept of “can be easier when riding” and hopes to be able to connect bicycles in every corner of the world in the future to meet the needs of more people on short-distance trips.
However, as the number of users gradually increases, the demand gradually increases, and some problems in the industry are gradually exposed. After the ride is over, it is still inexplicably deducted, and it is difficult to access customer service calls; customer service is inefficient and the entire process progresses slowly; or customer service professionalism is not enough. The delay in the service experience issue will only slowly consume the loyalty of the user to the company, leaving serious hidden dangers. Zhongtong Tianhong helped improve the user service, upgrade service experience, and build a systematic customer service system.
Improve customer service efficiency and reduce corporate investment costs
Zhongtong Tianhong provided a more stable and simpler cloud call center system for OFO. More flexibility, you can set up the corresponding functional requirements at any time according to the needs of the company. Seats can be subject to any restrictions, increase or decrease as needed, and distribute the seats according to the key areas of OFO's corporate users, and manage them in a unified manner.
According to OFO's internal needs, customized chemical single circulation, assisting in enhancing the efficiency of customer service processing and enhancing user satisfaction. Statistics and analysis of various types of reports, managers can assess customer service performance based on regular report statistics, and evaluate and evaluate customer service through actual content.
As a professional customer center solution provider, Zhongtong Tianhong helps customers, such as ofo, build a truly systematic customer service, enhance work efficiency, and improve user service experience, making it an advantage for business development. .
 

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