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Changxinda Builds Call Center Training Platform for Qingyuan Vocational and Technical College

2018-02-27 10:28:27 Author: Source:CTI ForumComment:0  Click:


Background of the project
Qingyuan Vocational and Technical College was established in 2002. It is a comprehensive public institution of higher learning approved by the People's Government of Guangdong Province, filed by the Ministry of Education and organized by the People's Government of Qingyuan City. College has a relatively complete teaching facilities and equipment. The vocational training base for nursing, mechatronics, and computer application technology is a vocational education training base supported by the central government. Six training bases, including biopharmaceutical technology, food biotechnology, vehicle maintenance and testing technology, midwifery, accounting, and business English, are provincial-level vocational training bases for provincial-level vocational education. The Public Training Center for Culture, Education and Art, the Training Center for Information Technology and Creative Design, and the Public Training Center for Internet Technology Innovation and Entrepreneurship are public training centers for higher vocational education in Guangdong Province.
After three years of planning, the colleges and universities officially set up the call center profession, established a training center for customer service centers, and used specialized professional call center equipment and software for dual-use education to conduct on-campus training. In October 2017, after a rigorous bidding process and expert demonstration, Changxinda successfully won the bid as a call center training product supplier. Provide integrated solutions to establish a professional call center training room. It integrates the major individual capabilities of call center professionals into comprehensive capabilities to meet the needs of society and the market for talent.
solution
The Chongxinda dual-use call center training system adopts the overall solution based on the fifth-generation soft-switch call center technology to implement IP distributed networking. In the hardware equipment, network construction and software development and other aspects of the use of advanced and mature technologies, adhere to the principle of openness and standardization, so that the entire service system and the development of international mainstream technology. Call center system software has good scalability, protection of existing investments, easy maintenance, easy operation, and high security. Supports a variety of telephone access modes, including softphones, regular phones, and remote agent deployments, to enable students to understand the current access and operating modes of call centers.
As a teaching training system, simulated traffic response exercises can be performed. According to different industries, different types of exercises can be set up for students to practice. In the question set (question, text, speech, standard response including text and speech, scores), the customer's simulation questions can be set up in steps, standard responses, students can reply according to the system's prompt standard response, the student's voice is Simultaneous recording allows students and teachers to check whether the tone, tone, attitude, etc. are standard.
After the test, the teacher can check the details of the answers assigned to the student, check the student's recording, and perform the scoring operation according to the corresponding authority.
As a commercial system, it can realize the more conventional services in the actual application of the current call center, such as a telephone sales automatic outbound call system, a customer complaint, a TV shopping system, etc., and can simulate the actual business process to enter the customer data and play the customer data and play the screen. Order entry, order processing (collection, delivery, etc.), output of statistical reports and other operations.
With many years of experience in call center construction and resource accumulation, Changxinda has built a call center training platform for dozens of colleges, vocational colleges and vocational colleges across the country. Each year it can train nearly 10,000 people in the call center. Through professional training tools and practical training courses, the professional competence of call center practitioners is raised to a new height.

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