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Utilita Energy Saves First Contact Call Center Jobs

2018-05-16 10:14:42 Author: Source:CTI ForumComment:0  Click:


CTI Forum (ctiforum.com), May 16 (Compiled/Lao Qin): Newcastle, England, April 30, 2018 - About 100 jobs at the First Connect Call Center in Newcastle under the rescue efforts of its largest customer Posts can be saved.
Two years ago, First Contact NE Limited (FCNE) announced a plan to add hundreds of new jobs to its Newburn site based on the growing demand for its customers.
However, last week, at the request of the British Taxation and Customs Administration (HMRC), a hearing was held in London and approximately 140 employees were in danger of losing their jobs.
Almost all of the employees are working for the telemarketing business of Utilita Energy, an independent British energy company. This prompted the company to intervene and work out a package rescue plan.
A spokesman for Utilita Energy said that the company’s lawyers are working on a deal to save about 100 jobs at Gateway House and it is expected that this transaction will be completed this week.
He said Utilita Energy had paid FCNE in the afternoon of last Friday and will continue to operate a call center at the site.
Bill Bullen, chief executive of Utilita Energy, also flew to Newcastle from its headquarters in Hampshire, UK, and personally talked to employees on Monday morning.
Steve Parker, the company's retail director, said the company believes it has "moral responsibilities" to intervene and do its best. "These people - not their own faults - find themselves unemployed and we feel sorry for them," said Mr. Parker. “We value them. They have contributed to our growth and success. That's why we decided quickly to see if we can help.”
"We don't need to do this, but we want to do it. There is no promise, but we want to reassure FCNE's employees that we are working for their benefit and will do our utmost to make a feasible move at Gateway House. ”
Managing Director Neil Wilson first established First Contact to provide Utilita Energy with facilities management services, and very quickly the company relocated to Gateway House's 10,000 square meter space to allow for growth. Two years ago, the company was expected to create more than 500 new jobs.
On March 19th, the HMRC commissioner filed an application in the High Court asking for the submission of First Contact (NE) Co., Ltd. to the company, claiming to be the company’s creditor.
The court will hold a hearing in the High Court on Wednesday, May 2.
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