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Verint launches new automated verification and crawling capabilities and responds to challenges

2018-05-15 16:54:49 Author: Source:CTI ForumComment:0  Click:


BEIJING, May 15, 2018 - Verint Systems Inc. (NASDAQ: VRNT), a customer interaction company, announces new automated verification and crawling capabilities to address the complexities that arise in customer and employee interactions Sexual challenge. As a globally recognized leader and innovator in customer interactions, Verint is committed to providing diverse compliance solutions that cover the capture and encryption of voice, text, and video information, instant messaging interactions, voice, text, and desktop analytics. Sexual automated verification and other technologies.
In recent years, consumers have increasingly paid attention to data privacy, honest business practices, and information security. Global regulatory and regulatory requirements and compliance requirements have continued to increase, and the levels involved have become increasingly widespread. In this context, new regulations concerning how companies interact with customers, how to handle and archive interaction records, etc., are emerging.
John Goodson, senior vice president and product manager of Verint, said: "Verint helps companies achieve compliance, modernization, and automation of compliance solutions, and supports the Universal Data Protection Regulations (GDPR) and Peripheral Component Interconnect Standards (PCI). Regulations such as the Health Insurance Portability and Accountability Act (HIPAA), Financial Instrument Market Order II (MIFID II), etc. We help companies capture, monitor, retain, and analyze appropriate data by unifying the record system and automating many compliance activities. Enable companies to more effectively interact with customers, reduce risk and avoid fines and loss of reputation."
In 2018, a survey of 36,000 consumers sponsored by Verint revealed that "My Trusted Business" constitutes the third most important factor for consumers to make purchase decisions. "Trust" ranks only among the main driving forces of purchasing behavior. After "quality" and "cost". The survey results also show that only 51% of consumers trust the company's ability to use its data in good faith, and 49% of consumers said that it is very likely that they will change suppliers based on this reason. Obviously, negative reports on data misbehavior and abuse will quickly impair the customer's goodwill and trust. Therefore, compliance and data privacy protection have not only brought about a risk problem, but have also had a major impact on customer loyalty.
Verint is committed to addressing blind spots and gaps in the compliance field, complying with and implementing regulations and guidelines for compliance requirements, and ensuring that corporate compliance departments receive a strong return on investment. Verint's compliance solution deployment applies to self-built, cloud, and hybrid cloud environments.
Automated verification supports compliance initiatives and ensures optimal execution
Verint's automated verification solution automates the system inspection process, discovering possible problems in multiple applications (such as ACD, IVR, recording, desktop applications, routers, firewalls, etc.) and proactively simulating user transactions Verifies the performance of the system, providing companies with powerful monitoring and insight on the health, progress and performance of the system, ensuring the normal operation of the service and data integrity and preventing data leakage, while helping companies significantly reduce compliance-related labor Operating volume.
Unified record system helps expand enterprise data interaction
Currently, companies and organizations that use Microsoft Skype for Business or Cisco Jabber in customer and corporate communications have been able to record via Verint? The solution creates a unified record system to meet the compliance needs of collaborative technologies and brings powerful benefits to the business. With Verint's related solutions, companies can capture a wide range of interactive information in business operations, from contact centers to back office, branch offices, and to trading venues, and can capture multiple communication modes such as new collaboration capabilities. All these interactions involve data on the scope of GDPR protection, which ultimately helps IT departments achieve a strong return on investment while reducing manual workload.
About Verint Systems Inc.
VERINT (Nasdaq Stock Code: VRNT) is a global leader in Actionable IntelligenceTM solutions focused on customer interaction optimization, security intelligence, and fraud, risk, and compliance. Today, more than 10,000 organizations in more than 180 countries, including more than 80% of Fortune 100 companies, rely on Verint solutions to make smarter decisions more efficiently and effectively.
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