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Aspect and NECSL Form Strategic Partnership to Accelerate Chinese Business Growth

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2018-05-15 16:52:42 Author: Source:CTI ForumComment:0  Click:


Recently, Aspect, a leading provider of fully-integrated consumer integration, workforce optimization and self-service solutions, and NECSL (NEC Information Systems (China) Co., Ltd.) announced a strategic partnership to leapfrog its growth path. An important milestone is the development of China's IT and network technology integration, which continues to lead the trend. Through this collaboration, Aspect Software's end-to-end contact center solution will integrate with NECSL's AI and VR-based products. This will further broaden the scope of Aspect's business in the Chinese market, and at the same time strengthen the strength of NECSL to support enterprise customers in accelerating their business goals. The
Mr. Ishii Kunihiko of NECSL stated, “We are very pleased to cooperate with Aspect because it is a software provider that maintains excellent records and continues to provide global companies with comprehensive and individualized solutions. We believe these are extremely rich. Innovative solutions will provide consumers with a unique customer journey that includes innovative technologies such as NECSL’s VR and AR, as well as Aspect® Unified IP® and Aspect CXP PRO. Our partnership with Aspect Software will be Chinese companies have given the transformational drive to create significant value in a highly competitive business environment."
For this partnership, Mr. Wu Song, Vice President of North Asia and Japan, Aspect Software Corporation commented, “We are extremely excited to announce a strategic partnership with NECSL, a renowned Chinese IT solution provider. The common vision is to maintain, expand and grow the customer base in the entire region and provide enterprises with one-stop quality services.We believe that the strong influence of NECSL in the Chinese market will enable us to operate in a wide range of regional markets across the country. Enterprises provide complete solutions and create a superior platform to support corporate organizations serving their customers.”
Aspect's highly innovative solutions and customer-focused focus have brought strong growth and growth in the Asia Pacific region and have brought it to new heights in the global market.
Aspect Company Profile
Aspect Software helps companies bridge barriers between people, processes, systems, and data sources, allowing companies to blend in the customer journey. By integrating interaction management, workforce optimization, and self-service capabilities into a single, integrated customer convergence center, we support dynamic conversational interactions and create a fresh and smooth omni-channel customer experience. With the flexibility of our global cloud infrastructure and more than 40 years of industry ingenuity, Aspect Software easily translates business issues into answers, while helping companies maintain a high level of service while strictly managing operational costs. For more information, visit www.aspect.com.
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