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Hanyun Communication Six-Awareness Electric Solution Solve Your Vicious Circle of "Two Highs and One Low"

2018-03-19 09:39:49 Author: Source:CTI ForumComment:0  Click:


  Leads:The current situation of “two highs and one low” has been plagued by the electronics industry, and the vicious circle between companies and agents has always existed. How to completely solve the pain points in the electrical industry!
I. Current status of the electric sales industry
1. All practitioners who have done the telemarketing job know that telemarketing has a long history of “two highs and one low”: high inefficiency, high hang-up rate, and low accuracy. Basically, most of the day is occupied by these three people. Actual effective communication is less than 2 hours.
How to solve these three problems? Most companies choose to increase the number of seats to offset the harm caused by these three major problems. However, it can be imagined that KPIs for electric outlets will not increase, KPIs will increase, and staff members must complete overtime. Electric companies need to increase the success rate. To increase the success rate, it is necessary to squeeze seats and formulate KPIs. As a result, various KPIs have caused an agent to work overtime. This vicious circle is not just a company, but it can be said that the entire electronics industry has such things. Of course, this explains some of the reasons for the high resignation rate of electrician employees.
2. In order to solve the problem of “two highs and one low”, enterprises have continuously increased their seats. For enterprises, while increasing the number of seats, it also brings a lot of labor costs to the company. For example, the company needs to pay more five insurances and one gold, the company’s daily benefits, the expansion of the company’s office space, and the cost of telephone resources. Over time, the company’s expenses on the electric sales segment have gradually increased. This is why the companies and the seats we meet every day have complained at the same time and have many contradictions.
3. For electric companies, they rely on seat sales to maintain their operations, and they are less likely than after-sales service companies. They attach great importance to the rate of electric sales and the turnover rate.
The above-mentioned problems in the three major electric marketing industries are interlocking, resulting in the status quo that we currently see. The “two highs and one low” and “considerable contradiction between companies and seats” also have to increase the number of seats, resulting in a vicious circle.
Second, the first smart agent case
With the iterative updating and popularization of call center technology, many large-scale electric sales companies in the world have taken the lead in using the robot electrical sales system and using artificial intelligence technology to fundamentally solve the long-standing “two highs and one low” in the electric sales industry. problem. For example: Betterment, one of the earliest smart investment advisors, was founded in 2008 in New York, USA. Its service fee is low, and its service fee is far lower than that of traditional investment consultants. It can be said that this is the first project to use smart machines instead of artificial ones, and the service cost is low and the cost is low. With this low-cost service more and more public recognition. With the advent of robotic consulting services, consulting fees in the financial consulting industry are under great pressure. At present, many large consulting companies are planning to use more artificial intelligence to replace traditional consulting staff.
In the development and application of artificial intelligence technology, in the field of call centers, the intelligent robot electric distribution system first realized scenes. Hanyun Communication's six-awareness electronic marketing system has already provided solutions for many home appliance sales.
Third, the main function is as follows
IVR automatic voice broadcast
The system automatically initiates the outbound call task. After the call is dialed, the system automatically plays the IVR voice service.
Preview call
The preview call is manually assigned to the agent after the administrator imports the customer data, the agent sees the assigned data, and one manually clicks outbound call. Previewing outbound calls is suitable for user data. The precise marketing business scenario is applied to: personalized outbound calling services, sales of large customers, and customer visits.
Forecast Outbound
The predicted outbound call is after the administrator imports the data. The system automatically initiates an outbound call. Only the connected call is forwarded to the agent. After that, the agent only needs to wait to answer the call. Improve work efficiency of agents. Predictive outbound calls are suitable for outbound call scenarios where the data volume is large and the connection rate is not high. Generally used for outbound calling services, market research, high volume telephone sales, etc.
Telephone screen
When the outbound call data is assigned to an agent, caller information such as calling number, user name, user category, service history, etc. will be automatically popped up on the screen of the agent's computer. The agent can also modify the customer data on the screen interface.
Work Order Management
Agents can query their own work order records and listen to their own telephone recordings, can also modify their own work orders, manage work order data, and export outbound work order details.
Customer data management
Provides data management functions such as single increase, batch import, single delete, batch delete, and export modification.
Call history/recording inquiry
You can check the details of your outbound caller's ticket and listen to the taped call recording.
Monitoring function
The team leader or the quality inspection can monitor the installation status of the seats in the corresponding monitoring group, and the seats in the dialogue are monitored, intercepted, intercepted, and other monitoring operations.
Quality inspection function
Including the agent score, data recording shared recording data, easy for agents to learn.
Statistical report
According to different permissions, query statistics reports separately. Such as the number of agent calls, connection rate, daily, weekly, and so on.
Fourth, application case
  • Bank credit card outbound call center: It is mainly used for credit card collection reminders, credit card installments and other related businesses.
  • Insurance and wealth management and life insurance sales center: The main users of property insurance and life insurance products telemarketing.
  • Corporate Electric Sales Center: Large-scale telephone outbound marketing for free products or cooperative products of enterprises.
  • Financial companies: Used for large-scale enterprise users to return visits and notifications to remind businesses. For example, the financial industry needs to verify the identity of its customers and remind them of notifications.
 
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