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Shanghai Hua Pan EMIS Call Center Management Service Solution

2017-12-01 14:01:06 Author: Source:CTI ForumComment:0  Click:


EMIS is not just a set of software, but service + system overall solution
The Four Core Ideas of “Combination and Simplification”: Digital Transparency Process Standardization Mobilization
Integrate the project site with the customer service center, use a unified telephone call system, remote supervision, and provide 7*24-hour national service hotline
Break the traditional management mode, combine multi-channel mobile terminals, apply to multi-level management, and intelligent customer management system to effectively analyze data
I. Features:
First, the headquarters module
1. Dashboard implementation of the project work progress;
2. Customized data analysis helps the headquarters management daily;
3. The approval work mobile implementation process;
Shanghai Hua Pan EMIS Call Center Management Service Solution
Shanghai Hua Pan EMIS Call Center Management Service Solution
Second, the project module
1. Daily work order processing, mobile end transfer execution;
2. Convenient inspection management tools to improve overall work efficiency;
3. Real-time supervision of planned work is completed;
4. Assets account electronic, real-time viewing at all levels;
Shanghai Hua Pan EMIS Call Center Management Service Solution
Shanghai Hua Pan EMIS Call Center Management Service Solution
Third, the external system
1. Flexible port, diversified system docking
II. System Value
1. Big Data Analysis - Conveniently compare project quality with standard operating procedures, and horizontal comparisons between projects, thereby establishing industry best standards;
2. Efficient and mobile - Get started quickly with a system/mobile APP that simplifies workflow and increases operational efficiency;
3. Management and Quality Assurance - Work Order Approval and Event Status Reminder/Automatic Upgrade Processing via WeChat/Mobile App, which enhances quality control and ensures KPI compliance;
4. Personal KPI - Real-time monitoring of performance and escalation events can be implemented to monitor personal KPIs and achievement of service level goals;
III. Summary:
1. Platform + Service
  • Complete and comprehensive solution
  • System designed from the implementation level
  • Centralized unified background service platform
2. data
  • Set business/service indicators, unified benchmark
  • Mining hidden data (costs, attributes)
  • Supporting business decisions and opening up the Xinjiang community
3. experience
  • Multiple high-end real estate project operation systems
  • More than 19 years of back-end support service experience
 

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