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Electric new comrades - voice electric robot

2018-03-20 13:45:58 Author: Grandsys pre-sales consultancy Freya Source:CTI ForumComment:0  Click:


Electrical status
The most valuable resource for telemarketing services such as credit loans and credit card promotion is the customer list. However, no matter what kind of company, it will certainly face the problem of manpower. How to deal with the list properly with limited manpower and time depends on the genuine ability of each electric sales unit.
Smart salespeople will pass through the data analysis and filter out the list with lower transaction rate. The electric sales unit calls it a cold list. These cold lists are not easy to contact with customers. Out-of-the-box dial-ups are often time-consuming for commissioners. If they are lucky, they are often quickly rejected. The long-term outsourcing of these cold lists is very easy to abrade the Commissioner’s morale. Therefore, in the case of insufficient manpower, these cold lists will usually be placed first. But there are still trading opportunities in these lists, gold mines are always there, just waiting for you to purchase a shovel (electrical voice robot) to dig.
Electric voice robot
  • Ask for purchase intention
The voice electric robot is a new application of speech recognition launched by Beijing Hongsheng. An electric robot is like a commissioner. The difference is that these robots will never be tired and will not be affected by the weather, family, colleagues, and customers. The voice and efficiency of the robot are always the same, so the quality of service will always be maintained at the level that the robot should have. Sounds good?
After receiving the filtered chilled list of enterprises, these robots will begin to perform a large number of outbound calls. They will ask the customer's willingness to consume through one pass and one, and let the customer respond to the question in a “speaking” manner instead of the traditional “touch-tone” type. Reply. This new form of reply provides a better user interface (User Interface), so that customers no longer need to open the keyboard of the mobile phone separately, and they must keep the ear away from the microphone and hit the key every time they answer questions. Imagine if your willingness to borrow or bid for a credit card is extremely low. One day when you suddenly receive a phone call from a voice, and you need to press a button to reply, will you immediately hang up? Beijing Hongsheng's voice-electricity robot is to subvert The inconvenience of push-button technology and the better user experience for customers!
  • Immediate transfer
Although these lists are classified on the cold list, there are still some customers who are in need. After the electric robot successfully attracts customers' interest, the electric robot will immediately transfer the call to a commissioner who has excellent sales ability to perform on behalf of the customer. service. It is worth mentioning that these sales opportunities that are transferred by electric robots are very large, because even robots are interested in selling them to them. It can be seen how much these customers need this product! The electric robot is like a net, and the electric sales unit sprinkles a big net in the cold list like the vast sea, and specializes in catching fish that they wish to swim in.
  • List reanalysis
If you think that these robots are only outsmarting, you can look down on him. Since the robot can recognize the voice, the robot can recognize the connected state of the customer when it is dialed out, and when the robot hears "your phone is transferred to voicemail" or " When you dial the phone number "Yes, the robot will write back the call information to the database, so we can know the first time that the customer's contact method is changed. More importantly, the content returned by customers at each node will also be written back to the database. This is a dream data for the data analysis department.
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