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China Mobile Online Foshan Branch Luo Cuixiang: Marketing experts say something!

2018-02-27 14:20:07 Author: Source:CTI ForumComment:0  Click:


With 2018 opening higher and higher, marketing indicators started to become important in January. I do not know if you have realized that this is an important change, and we have colleagues one step ahead! She is Luo Cuixiang at the center of Foshan.
China Mobile Online Foshan Branch Luo Cuixiang: Marketing experts say something!
Serious girls are cute, serious girls have sugar! This is her, serious work attitude, careful observation of the changes in the center. Two years ago, she came from self-control to self-employment, and she learned to adapt quickly, learn quickly, and grasp every change. This does not, on January 13 suddenly received a KPI to re-evaluate the marketing indicators notice, Cuixiang realized that this is an opportunity, then immediately change the wiring strategy. In January, she was the double champion of 4G package marketing and broadband marketing in V room.
As soon as the data came out, Xiao Bian immediately took an interview with Cui Xiang. Cui Xiang's skills are roughly divided into the following four points.
First, understand the "rules of the game" as soon as possible and quickly change:
Just started to do marketing, our team leader taught us almost every day to deal with what is a valid package, and how to handle; find their own questions as soon as possible so that the squad leader to help confirm. In the shortest possible time, let yourself understand the "rules of the game" and quickly change the wiring strategy. For example, on the C11 rapid judgment of customers in the province or outside the province, in the past this information may not be obvious, but now can do a good job marketing.
Second, be familiar with the highlights of the package:
Before we recommend our packages and broadband to our customers, we need to straighten out our ideas; we must be familiar with our products. For example, 138 unlimited quantity is more suitable for use in the province, and 188 is more suitable for inter-provincial use. Facing customers from all corners of the globe, these characteristics are very important. Especially during the coming New Year, customers facing home for the New Year should seize the needs of customers. If you don't even know your product, then how do you introduce the package to your customers?
Third, marketing and CALL have never been contradictory:
It is very important to be efficient. There is a marketing opportunity for CALL. The more CALL, the more marketing opportunities there are. More CALLs allow us to discover more marketing opportunities. Each colleague receives the same probabilities that the customer has requested to deal with the case. To be better than others, it is necessary to start with the discovery of customer needs. Such as: "How is the excess traffic deducted?", "Dealer called to give him a discount is not true?" And so on, with customers with these problems is the demand of customers, we must be good at discovery.
Fourth, give customers enough time to consider:
Many users have the intention to apply for packages or broadband, but hesitate to shop around! At this time, we adopt the "you first think about it, I make an appointment to return visit" strategy, about half an hour or the next day and then reply. This will not only save efficiency, but also have the opportunity to achieve marketing.
Short interviews make us think of it! Look forward to offering more effective experience for everyone in the next period!
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