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Voice robots active in electric centers

2018-01-12 15:58:46 Author: Grandsys Irene Source:CTI ForumComment:0  Click:


Voice robots active in electric centers
First of all, let's first look at the call center related proper nouns:
  • Reach rate:Through the automatic outbound system, the contact points between the company and its customers are enhanced. For example: 5,000 lists, 30 seconds for each pass, and 30 outbound lines can be contacted within one day. If the scenario is changed to a manually dialed scenario, the time for manually dialing the per-passenger list and waiting for ringing may be doubled. In addition to the staff break, it takes at least 3 days to complete digestion. The time spent is systematic. Several times.
  • Actual contact rate (contact rate):Refers to the number of all dialing numbers in the above automatic dialing list, the list is activated, deducted space, suspended use, busy line, transfer voice mail and other states, the list is answered by the customer.
  • Call back rate:If the call is not answered for the first time, a second callback will be made, and dialing for the second time or more will be included in the callback rate.
  • Re-forward rate:The list is answered by the customer, and the system recognizes the customer as willing, and the system transfers the service to a specific excellent telemarketing specialist. If the electric salesman has answered, it is a successful transfer rate; otherwise, if the electrician has not answered the answer, it will return to the system announcement or the customer hangs up, which is the failure rate.
  • Turnover rate:If the telemarketing commissioner has answered the call and has successfully sold the product, the transaction rate will be included in the call that is forwarded by the system to the outstanding telemarketing specialist.
Assume that the current reference data is: 150,000 pens are dialed each month, the per capita production value is $300,000, and the transfer rate is about 0.2%. Therefore, there are about 300 per month, which are forwarded by the system to the excellent salesmen. Phone.
The turnover rate is about 1%, so about 3 transactions are concluded each month, and 3 deals * 300,000 = $ 900,000
Created each year = $90 million *12 months = $10.8 million
The general electricity sales list will be divided into the following five categories according to the target customers:
The first category: target turnover rate 15%
The second category: the target transaction rate is 11%
The third category: target turnover rate of 7%
Category IV: Target turnover rate 3%
Category 5: Target transaction rate 1%, even lower
In addition to the fourth or fifth category, the new electric sales commissioner usually does not have the opportunity to reach other types of higher quality lists. A little experienced salesman has the opportunity to reach the third category. The experienced salesman here refers to the fourth category. After having some experience in trading, the supervisor will provide the third category to the salesman. hit. And those high-performance electric salesmen are all in the second category. The first category is the list of dividends. Most of them are additional incentives for high-performance electricians. The fifth type of list is usually linked to seconds. It is very easy to crack down on the confidence of new electric salesmen. Most of them are considered as cold lists. It is a pity that they are tasteless and discarded.
Auto Agents are born in response to the fifth category of customers. The probability of a successful deal is low or very low, and it is easy for the Commissioner to call the confidence of the electric salesman and it takes time for the Commissioner to work. After the automatic dialing function is set by the system, you can set the dialing rule to include dialing time, long interval, and dialing number. The dialing operation is performed by the system, which greatly reduces the time for the electrician to manually operate and increases work efficiency. Secondly, after the customer responds, the system interacts with the customer intuitively through intelligent voice recognition technology to explain the product plan and inquire the customer's wishes, effectively filter unwilling customers, identify and select the willing customers, and transfer them to the check-in machine. The Commissioner conducted a follow-up sales process and significantly increased the effective use of the list with a low turnover rate. He virtually employed many unburdened electric salesmen to mine customers, create revenues, and at the same time, tedious sales work for electricians. It also increased the incentive for surprises.
[Disclaimer] This article only represents the author's own opinion and has nothing to do with the CTI Forum. The CTI Forum maintains its neutrality in the presentation of statements and opinions, and does not provide any express or implied warranty for the accuracy, reliability or completeness of the contents contained therein. Readers are for reference only, and please bear full responsibility for yourself.

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