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Genesys Lectures on PPT "A Hybrid AI for Enabling omnichannel customer experience"

2018-05-03 13:59:41 Author: Source:CTI ForumComment:0  Click:


The explosive growth of data, channels, and automation has changed the way customers interact with businesses.

In fact, all companies are exploring the application of Artificial Intelligence (AI) to increase their profitability. However, many times companies often ignore the key role that people play in bringing AI to new heights. When companies mix AI and human services, companies can improve customer experience across the entire customer journey and achieve business goals.
See how Genesys combines AI with human services to create a hybrid AI that delivers a superior customer experience!
About Genesys
Genesys® provides over 25 billion best customer experiences worldwide each year. We successfully build a daily stable and smooth interactive session for any company's customers and employees. More than 10,000 companies and government agencies from more than 100 countries have trusted Genesys to select this industry's #1 customer experience platform, achieving significant business results and establishing long-lasting and solid customer relationships. Combining the best technology and human wisdom, Genesys solutions can truly reflect the user's demands and actually achieve the user's expectations. Our industry-leading solutions can run equally in the cloud or self-built, providing the same functionality and nourishing true omnichannel interaction. Experience the usefulness of communication: smoothness, directness, and skill gain! Follow genesys.com/cn and Genesys Weibo, Twitter, Facebook, YouTube, LinkedIn, Genesysblog, and Genesys WeChat.

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