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Genesys PPT "Transformation of the Retail Industry Innovative Ideas from the Contact Center"

2018-03-27 11:12:55 Author: Source:CTI ForumComment:0  Click:


Retail companies face the severe challenges brought about by e-commerce. E-commerce has changed the behavior of consumers. More and more consumers are shopping through online and mobile applications. New entrants in the market have also increased competition in the retail industry. This requires the retail industry to thoroughly improve the customer experience.
In order to meet customer needs, retail companies may deploy online channels, e-mail, instant messaging, smart apps, call centers, physical stores and other channels. But from the customer's point of view, the "channel" is an architecture that has no meaning. The customer just hopes to interact with the brand in the most convenient way and achieve its purpose.
Register and download the speech PPT to see how we can transform the retail industry from the five innovations in personnel, systems, store design, store services, and processes to achieve a transformation in the retail industry and provide customers with a superior customer experience.
About Genesys
Genesys® provides over 25 billion best customer experiences worldwide each year. We successfully build a daily stable and smooth interactive session for any company's customers and employees. More than 10,000 companies and government agencies from more than 100 countries have trusted Genesys to select this industry's #1 customer experience platform, achieving significant business results and establishing long-lasting and solid customer relationships. Combining the best technology and human wisdom, Genesys solutions can truly reflect the user's demands and actually achieve the user's expectations. Our industry-leading solutions can run equally in the cloud or self-built, providing the same functionality and nourishing true omnichannel interaction. Experience the usefulness of communication: smoothness, directness, and skill gain! Follow genesys.com/cn and Genesys Weibo, Twitter, Facebook, YouTube, LinkedIn, Genesysblog, and Genesys WeChat.

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