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Ovum Decision Matrix: Multi-Channel Cloud Contact Center Solution 2017-18 Selection Report

--Genesys Named Leader

2018-03-21 14:34:34 Author: Source:CTI ForumComment:0  Click:


Cloud contact center market is changing, choice is equal to challenge
The Ovum Decision Matrix: 2017-18 Annual Selective Report for Multi-Channel Cloud Contact Center Solution is based on the ability of the vendor's cloud-wide voice routing and multi-channel customer service to quickly identify leading vendors.
Why Genesys is a global leader - providing quality solutions to companies of all sizes and in all industries around the world.
Read the Ovum decision report to understand:
  • Comparison of Cloud Contact Center Solution Based on Advantages of Technical Platform
  • Based on the ability to handle multi-channel customer interactions and analyze the ability to connect customers through enterprise data analysis, compare suppliers
  • Understand the market influence of various suppliers, and why Genesys was named the leader
About Genesys
Genesys® provides over 25 billion best customer experiences worldwide each year. We successfully build a daily stable and smooth interactive session for any company's customers and employees. More than 10,000 companies and government agencies from more than 100 countries have trusted Genesys to select this industry's #1 customer experience platform, achieving significant business results and establishing long-lasting and solid customer relationships. Combining the best technology and human wisdom, Genesys solutions can truly reflect the user's demands and actually achieve the user's expectations. Our industry-leading solutions can run equally in the cloud or self-built, providing the same functionality and nourishing true omnichannel interaction. Experience the usefulness of communication: smoothness, directness, and skill gain! Follow genesys.com/cn and Genesys Weibo, Twitter, Facebook, YouTube, LinkedIn, Genesysblog, and Genesys WeChat.

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