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The Genesys white paper "How do online retailers treat customers? 》

- Research shows that most retailers ignore the abandonment of shopping carts in online sales

2018-03-08 09:25:46 Author: Source:CTI ForumComment:0  Click:


Many Romanian retailers have overlooked important online tools that can increase turnover and act as a “last line of defense” against shopping cart abandonment: They have not actively contacted valuable customers who placed their items in shopping carts, resulting in the purchase not being completed. . Many retailers have not studied customer behavior during the purchase process and are ignorant of potential customer information.
The Genesys white paper "How do online retailers treat customers? 》
Genesys recently conducted an experiment and registered on Romania's top 58 online or mixed retailers' websites, filled out email and phone number information, and then added nearly 854LEI items to the shopping cart before giving up shopping. car.
If you are interested in the results of our research, you want to understand how to get customers to complete online shopping and how to achieve more sales. Welcome to download our research report.
About Genesys
Genesys® provides over 25 billion best customer experiences worldwide each year. We successfully build a daily stable and smooth interactive session for any company's customers and employees. More than 10,000 companies and government agencies from more than 100 countries have trusted Genesys to select this industry's #1 customer experience platform, achieving significant business results and establishing long-lasting and solid customer relationships. Combining the best technology and human wisdom, Genesys solutions can truly reflect the user's demands and actually achieve the user's expectations. Our industry-leading solutions can run equally in the cloud or self-built, providing the same functionality and nourishing true omnichannel interaction. Experience the usefulness of communication: smoothness, directness, and skill gain! Follow genesys.com/cn and Genesys Weibo, Twitter, Facebook, YouTube, LinkedIn, Genesysblog, and Genesys WeChat.

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