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Case of Genesys "Uni Credit Bank Realizes Integrated omni-Channel Customer Experience"

2018-02-07 10:43:48 Author: Source:CTI ForumComment:0  Click:


Unicredit is a global banking and financial services company in Germany. With the continuous expansion of customer service operations, Unicredit urgently needs to provide a more personalized customer experience and create differentiated competitive advantages. Genesys has provided Unicredit with a multi-channel platform across 6 sites, enabling Unicredit to deliver a personalized customer experience, and is committed to resolving its problems when customers first contact.
Case of Genesys "Uni Credit Bank Realizes Integrated omni-Channel Customer Experience"
"Genesys' advanced routing capabilities have brought us great flexibility. We have achieved rapid success. We firmly believe that with the help of Genesys, all our business processes will be optimized."
Winfried Roithmeier
The head of the central functional management department of Direct Banking Services of UniCredit Bank
About Genesys
Genesys® provides over 25 billion best customer experiences worldwide each year. We successfully build a daily stable and smooth interactive session for any company's customers and employees. More than 10,000 companies and government agencies from more than 100 countries have trusted Genesys to select this industry's #1 customer experience platform, achieving significant business results and establishing long-lasting and solid customer relationships. Combining the best technology and human wisdom, Genesys solutions can truly reflect the user's demands and actually achieve the user's expectations. Our industry-leading solutions can run equally in the cloud or self-built, providing the same functionality and nourishing true omnichannel interaction. Experience the usefulness of communication: smoothness, directness, and skill gain! Follow genesys.com/cn and Genesys Weibo, Twitter, Facebook, YouTube, LinkedIn, Genesysblog, and Genesys WeChat.

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