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Genesys Unified Customer Experience Platform Helps PayPal Create Differentiated Customer Service

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2018-02-05 15:24:25 Author: Source:CTI ForumComment:0  Click:


PayPal is a global financial and technology company that operates in more than 200 markets around the world. It has a leading online electronic payment system that replaces traditional paper-based methods such as cheques and money orders.
Genesys Unified Customer Experience Platform Helps PayPal Create Differentiated Customer Service
After PayPal advocated the emergence of the "people-oriented" business philosophy, they must immediately provide assistance to customers regardless of the customer's choice of interaction channels. To deliver on this promise, more than 11,700 PayPal customer service representatives, dubbed “teammates,” served the world’s 188 million consumers and 13 million merchants through Genesys’ customer experience platform.
See how Genesys can provide the flexibility and stability required by PayPal to push PayPal's innovation on a massive scale while quickly solving the problem and creating a zero resistance experience.
About Genesys
Genesys® provides over 25 billion best customer experiences worldwide each year. We successfully build a daily stable and smooth interactive session for any company's customers and employees. More than 10,000 companies and government agencies from more than 100 countries have trusted Genesys to select this industry's #1 customer experience platform, achieving significant business results and establishing long-lasting and solid customer relationships. Combining the best technology and human wisdom, Genesys solutions can truly reflect the user's demands and actually achieve the user's expectations. Our industry-leading solutions can run equally in the cloud or self-built, providing the same functionality and nourishing true omnichannel interaction. Experience the usefulness of communication: smoothness, directness, and skill gain! Follow genesys.com/cn and Genesys Weibo, Twitter, Facebook, YouTube, LinkedIn, Genesysblog, and Genesys WeChat.

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