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Genesys PPT "Transformation of the Retail Industry Innovative Ideas from the Contact Center"
Retail companies face the severe challenges brought about by e-commerce. E-commerce has changed the behavior of consumers. More and more consumers are shopping through online and mobile applications. New market entrants have also aggravated the retail industry... [full text]
Ovum Decision Matrix: Multi-Channel Cloud Contact Center Solution 2017-18 Selection Report
The cloud contact center market is changing, and the choice is equal to the challenge. "Ovum Decision Matrix: Multi-Channel Cloud Contact Center Solution 2017-18 Annual Selection Report" is based on the supplier's cloud full voice routing and multi-channel customer service... [full text]
Teleperformance Internet white paper "Imagine Chat"
Click-to-chat, a feature that communicates in real time with customers, is transforming from an icing on-line service to a function that customers are increasingly looking for. With the number of netizens in the world reaching as high as 3 billion today, online retailers are not only ... [full text]
The Genesys white paper "How do online retailers treat customers? 》
Many Romanian retailers overlook some of the important online tools that can increase the transaction rate and act as the last line of defense against cart abandonment: they have not taken the initiative to reach out to those who placed the item in the shopping cart... [full text]
Genesys E-book "The Hybrid AI Creates a Superior Customer Experience"
Artificial intelligence AI is amazing at handling simple queries and automated conversations. But only AI solutions are not enough to create the best customer experience. Customers sometimes need human emotions that only artificial seats can provide. ... [full text]

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