The theme of the conference, “Come at all times, be at your disposal”, presents to you: How Genesys can innovate and build an unimpeded customer experience across every moment of interaction in the market, sales, and services. These interactions also span all channels of voice, text, video, social media, AI, and the Internet of Things, covering all customer relationship nodes. Experts from related industries such as customer service, customer experience, digital transformation, AI, cloud services, internet of things, internet marketing, etc. have reached the end of their lives; listen to industry pioneers’ speeches and communicate with leaders. While you are answering doubts, Must also know the short cut to success.

Speakers

Keith Budge

Keith Budge

Senior Vice President, Genesys Asia Pacific

Bruce Edsivik

Bruce Eidsvik

Senior Vice President, Genesys Market

Steve Rutledge

Senior Vice President, Genesys Product Marketing

Annica Luo

Claude DeMone

Vice President of Customer Service Technical Architecture, Royal Bank of Canada

Wang Junhai

Cui Xiao

COPC Senior Consultant

Wang Junhai

Li Yuhui

HKUST took charge of AI+ customer service business, KTX CTO

Wang Junhai

Anne Tsoi

Hong Kong Telecom Operations Service General Manager

Wang Junhai

Wan Yunfei

Alibaba Financial Cloud Innovation Business Leader, Senior Architect

Conference schedule

time

schedule

9:30-10:00

Genesys executives speech

10:00- 11:00

Consulting company expert speech

11:00-12:00

Genesys Solution Demos and Presentations

12:00-13:30

lunch buffet

13:30-15:00

Customer best practice presentation

15:00-17:00

Partner presentation

17:30-17:45

Lottery, the end of the conference

19:00-21:00

VIP customer thanks dinner

Sponsors

SennheiserS Sennheiser

SennheiserS Sennheiser

SennheiserS Sennheiser

Plantronics Plantronics

AudioCodes

Jabra Jabra

Jabra Jabra

Meeting location

The Langham, Shenzhen East Sea, Grand Ballroom, 3rd Floor

No.7888, Shennan Road, Futian District, Shenzhen

Register to attend

G-Summit is a free event, but it is only open to invited people after successful registration. Please fill out the form below and we will get back to you as soon as possible.

On June 21, you are invited to attend the meeting on the invitation code.


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