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"Intelligent Age, Customer Interaction New Experience" Forum

2018-05-16 09:18:54 Author: Source:CTI ForumComment:0  Click:


In the afternoon of May 23, 2018, the “Intelligence Age, Customer Experience New Experience” forum organized by Shenzhen Call Center Industry Association will be held in the conference room on the 12th floor of Shenzhen Pengke Boutique Hotel (Luohudian). attend.
“How to enhance the interactive customer experience in the customer center intelligence era” has become a hot topic in the industry. How does the call center realize the perfect integration of intelligent applications and customer experience and meet the interactive needs of customers in different scenarios? This event will focus Artificial intelligence, big data, and customer service, discussing ideas for innovative construction of human-computer interaction, and how to gradually promote the intelligentization of customer centers through keynote speeches, guest exchanges, roundtable forums, etc. I hope everyone can focus on hot issues and more. A deep understanding of the needs of customer experience innovation will drive the development of the call center industry.
Because of the limited space, this event is limited to 2-3 members from the vice president unit and the governing unit, and members are limited to 1-2 persons. All units are requested to send registration information to the association's mailbox 95000133@qq.com by May 21, or call 82980848 to register.
Meeting process:
Guest Profile:
Zhang Wen: President of SYCOS China, graduated from the National University of the Philippines, majoring in MBA, has a solid modern business management theory, has more than 20 years of experience in call center management. She made full use of SYKS's advantages in internationalization and advanced management experience in combination with China's national conditions and the actual situation of the industry to extract a unique management model suitable for the development of call centers in China, and was repeatedly recognized and commended by the government and industry. Under her leadership, the company has made major breakthroughs in optimizing corporate institutional mechanisms and promoting the development of domestic call center industries.
Zhang Hui: Master of MPA from Fudan University, who had many years of experience in key positions of Huawei, operators, well-known customer service industries, and large-scale private enterprises. He also possesses large-scale customer service contact center outsourcing project management including multi-operators, e-commerce BAT, and national grid. Consultation and training experience, currently the general manager of Zhejiang Yuanchuan Innovation Business Department, based on the experience of traditional industry services, is committed to the interactive exploration of the customer in the era of sharing economy, with human resources, customer service BPO project operations, Internet service platform construction and other aspects Knowledge and experience.
Lv Xiaoyu: Vice President of Data Systems, has more than 10 years of working experience in multinational companies. He has worked for SAS, BusinessObjects (SAP) and other internationally renowned IT companies, leading the team to achieve outstanding sales performance. Since 2008, he has been devoting himself to the development of data mining. He has led a professional team in data research and focused on data mining applications and intelligent applications in customer service centers. Through many years of business exploration and practice, he has been manufacturing, operating, electricity, retail, and manufacturing. Other industries have accumulated a lot of actual experience in the field of customer service.
Address of the conference: Peng Ke Boutique Hotel, No. 1076 Heping Road, Luohu District, Shenzhen (Go to the Exit of Guomao Subway Station E, go straight 150 meters to the left of the railway bridge)
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