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Yunseng Communications took part in the Consumer Finance Conference

--AI smartphone robot will replace manual work?

2018-05-15 09:29:53 Author: Source:CTI ForumComment:0  Click:


On May 10-11, the 3rd China Consumer Finance and Technology Innovation Conference held in Shanghai on pre-practice business was held in Shanghai with the theme of "regulating innovation, advancement, and advancement". Since 2018, the consumer financial industry broke out. In the crucial year, there is also good policy support for the continuous injection of capital. Yunfu Communication is invited to participate in the Consumer Finance and Technology Innovation Conference to further deepen the communication and cooperation with the financial industry.
Yunseng Communications took part in the Consumer Finance Conference

Yunseng Communications took part in the Consumer Finance Conference
CloudStor call center and financial service system can be quickly and seamlessly connected
Yunhan communication smart call center system can quickly interface with third-party business systems and provide multi-level API interfaces. Customers can integrate call centers in existing systems (such as CRM, OA, etc.), and the functional departments can achieve collaborative office and unified communications. Have call screen, CRM management, call history, telephone recording and multi-dimensional reports and other functions.
Yunseng Communications took part in the Consumer Finance Conference
Yunxiao AI smart phone robot can effectively replace real people with repetitive jobs
Yunxiao smart phone robot provides intelligent voice interactive services or automatically calls customers according to preset call logic, and performs multiple rounds of voice communication and voice guidance to achieve business scenario goals. Real-time voice communication allows customers to feel more moderate.
The use of telephone robots to replace artificial simple work, to achieve: simplification of repeated things, simplistic process, the flow of IT! Repeated work is handed over to robots for communication and processing. The feedback received is then manually communicated. This not only improves work efficiency, but also increases customer satisfaction.
Yunseng Communications took part in the Consumer Finance Conference
Support interruptions to make communication more real
A few days ago, a powerful cloud-based R&D team had already achieved support for telephony robots. When customers answered calls, they often had problems communicating and they needed to interrupt the introduction of the exhaling party. This made communication more real and effective. This also increased the The goodwill of the customer to answer the phone, the communication is more friendly!
Cloud Telephony Robot "Application Scenario"
Yunseng Communications took part in the Consumer Finance Conference
The same content needs to be exhaled to inform multiple customers. The robot can call multiple times until the message is notified to the other party, and the notification personnel does not miss. According to the feedback information of big data, it needs manual service to communicate again, which greatly improves work efficiency.
Check the information of the insured financial personnel, and the robot actively asks questions, matches the precise keywords according to the customer feedback information, conducts interactive checking, checks the results and generates reports, and quickly completes the repeated and simple interaction.
Yunseng Communications took part in the Consumer Finance Conference
For customers, they will make a return visit to the order event and confirm the information. At the same time, they will be able to inform the promotion activities. After the interactive communication, the customer intention information will be retained, followed by manual follow-up; the efficiency will be doubled.
Yunseng Communications took part in the Consumer Finance Conference
According to the customer information to inform the customer of the payment time, as well as the amount of payment, through the robot to do a preliminary first dunning and second dunning, overdue to the manual call database. Not only saves labor costs, but also increases work efficiency.
Yunseng Communications took part in the Consumer Finance Conference
The live voice communicates with the phone according to the preset speech scene and interacts with the customer with a query tone. Finally, the customer's purchase intention statistics are collected to the database, and the intentional customers are initially screened for manual follow-up until the transaction is completed.
In 2018, it is the first year of rapid development of artificial intelligence. Irrational prosperity will be gradually abandoned. Yunxun Communications will embrace the need for supervision while facing problems and challenges in order to bring real innovation and innovation to highlight the largest industries. Value, to provide customers with reliable communication products and services!
[Disclaimer] This article only represents the author's own opinion and has nothing to do with the CTI Forum. The CTI Forum maintains its neutrality in the presentation of statements and opinions, and does not provide any express or implied warranty for the accuracy, reliability or completeness of the contents contained therein. Readers are for reference only, and please bear full responsibility for yourself.

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