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Transcosmos establishes operation center in Xi'an, Shaanxi Province

- Entering into West China to launch contact center business

2018-05-15 09:18:03 Author: Source:CTI ForumComment:0  Click:


Transcosmos Group (Chinese name: Grand Universe Group; hereinafter referred to as: transcosmos; hereinafter referred to as: 9715) is a wholly-owned subsidiary of Shanghai Tesir Grand Universe Business Consulting Co., Ltd. (hereinafter referred to as: transcosmos China; Headquarters: Shanghai, China; Chairman of the Board of Directors Manager: Yamashita Eijiro established a customer contact center in Xi'an, Shaanxi Province - Xi'an Center and held a formal opening ceremony on May 11th. The new center is the ninth contact center for transcosmos China in China and the second operation center announced this year.
Opening ceremony
Mr. Yamashita Yamashita, chairman of transcosmos China, delivered a speech at the opening ceremony: “As a world-renowned BPO company with a history of 52 years, transcosmos has always been committed to supporting corporate customers in their business activities to reduce costs and increase revenues. At present, transcosmos China has entered 6 cities in China, Xi'an Center is our first operation center opened in West China and looking forward to the future, transcosmos China will continue to serve corporate customers as its purpose, through cloud services, to strengthen the establishment of chat robots, RPA Technologies such as AI, automatic translation, and digitalization of contact centers."
Xi'an, as the starting point of the ancient capital of the Thirteenth Dynasty and the Eurasian Silk Road, has a long history. Universities gather and the research strength is outstanding. Good talent effects and continuous improvement of science and technology have made Xi'an quickly become a new first-tier city in China. In 2017, Shaanxi Free Trade Zone was also established in Xi'an. The Cosmos Xi'an Center is located in China's first-class research and development base and Xi'an Hi-tech Zone Software Development Zone, where the software industry is concentrated, and the innovation and incubation are rapid. The surrounding transportation is convenient, the environment is beautiful, and the facilities are complete. Since the Xi’an Center was formally put into operation in December 2017, the scale of personnel and business has developed rapidly.
Xi'an Center Overview
Region: Xi'an City, Shaanxi Province, China Hi-tech Software New City
Business Scope: Customer Contact Center Business
Service language: Chinese (Mandarin)
Transcosmos China established its first customer contact center in Shanghai in 2006. With the continuous development of the company's business, it has currently operated in several cities in Shanghai (four), Beijing, Tianjin, Hefei, Changsha and Xi’an. , And set up branch offices in Taipei and Shenzhen to provide a wide range of outsourcing services such as contact centers, one-stop e-commerce, digital integrated marketing and system development to over 80 well-known brands in China and overseas.
※transcosmos is a registered name and/or registered trademark of transcosmos inc. in Japan and other countries.
※ The names of companies, products, and services mentioned in other texts are registered names and/or registered trademarks of their respective companies.
About transcosmos Group
Since its founding in 1966, transcosmos has been committed to the integration of outstanding "people" and new "technical" forces. By providing high-quality and high-value services, transcosmos helps corporate customers strengthen their competitiveness. Currently, transcosmos is committed to providing fine-grained operations through its 172 branch offices in 33 countries around the world with Asia as the two main types of support services that help corporate customers achieve cost reductions and increase revenue in business processes. In addition, with the development of the e-commerce market worldwide, transcosmos also provides global one-stop e-commerce services to help corporate customers deliver high-quality goods and services to consumers in 49 countries around the world. At the same time, in order to actively respond to the ever-changing business environment, transcosmos aims to become the company's "Global Digital Transformation Partner" to support the transformation of digital technology applications by corporate customers.
Transcosmos Group official website: Http://www.trans-cosmos.co.jp
Transcosmos China official website: Http://www.transcosmos-cn.com
 
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