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Meet Chinese Wisdom | Xu Lixin: Smart Service Technology Embraces the Future

2018-05-14 16:20:05 Author: Source:CTI ForumComment:0  Click:


On May 5th, the QM20 anniversary celebration jointly organized by Zhejiang University and Hong Kong Polytechnic University and the “Meet China’s Wisdom and Sharing Quality Future” Summit were held in Hangzhou. Chairman Xu Lixin of Remote Communication Technology was invited to participate as an outstanding alumni representative and delivered a wonderful speech on the theme of “Smart Service Technology Embraces the Future”.
  
Speaking of the origin of artificial intelligence, it will be associated with the Dartmouth conference in 1956. In this summer seminar, the artificial intelligence discipline was officially opened. For more than 60 years, AI has also experienced highs and lows. Now, when the third wave of artificial intelligence hits, why is it true this time? The four major elements of big data, computing power, algorithms, and talents have achieved breakthroughs. Data from "Gartner July 2017" shows that artificial intelligence will become the "most destructive" technology in the next 10 years. Mainly due to excellent computing power, near-infinite amount of data, and unprecedented advances in the field of deep neural networks. These will enable people to use AI to process data to adapt to new conditions and solve new problems.
  
In the future, artificial intelligence will be as ubiquitous as electricity and the Internet and cannot be replaced. The research report of McKinsey Global Institute shows that artificial intelligence is promoting the transformation of human society. This change will be 10 times faster than the Industrial Revolution and 300 times larger. The impact will be almost 3,000 times. From the list of the world's largest market capitalization companies, it is not difficult to see that the proportion of technology-based companies has jumped, and artificial intelligence has become The core driving force of the new round of industrial reform, but before this, foreign giants have already begun to lay out the artificial intelligence industry ecosystem.
The Chinese government attaches great importance to the development of artificial intelligence. On May 19, 2015, the State Council issued "Made in China 2025", deployed a strategy to comprehensively promote the implementation of manufacturing power, and made the development of intelligent manufacturing the main target. In the following years, the Chinese government successively introduced relevant policies to promote the development of artificial intelligence industry, enhance the level of manufacturing intelligence, promote the deep integration of artificial intelligence and the real economy, and seize the global commanding heights of artificial intelligence. Under the impetus of social and technological exponential progress, under the strong support and cultivation of the country, the Chinese artificial intelligence industry has grown rapidly.
  
This round of technological revolutions centered on intelligence and information technology has come to us with a thunderbolt, and has formed a highly flexible, humane and digital product production and service between you, me and him. mode. Artificial intelligence applications have been fruitful. As Li Kaifu’s “five-second rule” puts it, if a job that was originally performed by a person can make a decision on the issue of thinking in the work within five seconds, then this work is very likely to be artificial intelligence. All or partial replacement of technology.
    
Is the rapid development of emerging technologies an angel or a devil? The argument never stopped. In the field of smart services, artificial intelligence technology is mainly used in smart cities, smart cameras, robots, voice assistants, smart medical and other industries. We deeply appreciate that AI makes communication different and AI makes life better. The two-year long-distance transmission technology has also made a lot of explorations and practices. By building an AI capability platform for technology and data, it has reached customers efficiently from both online and offline channels, helping customers achieve the upgrade of smart services.
 
As an integrator of artificial intelligence technology, robots have been widely used online and offline. Remote online robots are mainly divided into text interactive robots and voice interactive robots. The text interactive robot can provide 7*24 hours of uninterrupted service, realize intelligent response, and can solve more than 80% of user consultations, effectively reducing the pressure on manual customer service. At the same time, it supports collaborative processing of manual customer service. When the robot transfers manual service, it will record the traffic. Moving together; encountering unanswerable questions, the robot will also learn to grow, record and constantly improve the intelligent knowledge base. The voice interactive robot has better service and lower cost compared with the traditional artificial electricity, and the advantage is especially obvious.
 
Not only that, the remote intelligent service robot is also a mature entity commercial robot. The built-in artificial intelligence technology is easy to use and practical, and it is closer to the user's value orientation. The first is Xiaoyuan Business Service Robot, which is 1 meter 5 tall and weighs 100 pounds. It is able to understand and understand you "World Internet Conference Net Red". It uses trackless navigation and is mainly used indoors. It is already in the Hangfang Group Business Hall. , China CITIC Bank Business Office, Qinshan Nuclear Power Technology Museum, Greentown Property Services Group, and other investment. The other is called Xiaoyuan Property Service Robot. It integrates security patrols, early warning and forecasting, and data analysis. It can autonomously navigate patrols, monitor foreign bodies on the road surface, detect hidden dangers in fires, detect infrared nights, etc., and can take the initiative to alert and synchronize with abnormal information. The back office management system effectively assists in strengthening security protection and has big data analysis to provide decision-making basis for managers. It has already been commercialized in large-scale property parks such as Greentown.
  
Xiaoyuan’s intelligent service robot family has successfully helped promote the “fourth World Internet Conference”. According to statistics from the back office, during the conference, Xiaoyuan Consulting Service Robots had accumulated 12,000 service visits and had a perfect interaction of more than 60,000 person-times. It was a small partner for field leaders, guests, media reporters and visitors at home and abroad who competed for consultation and interaction. Very high degree of welcome.
The future has come, not far. Let us work together and get ready? !
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