Expert team

Avaya Zhang Lin column
Avaya Zhang Lin column
      Zhang Lin Director of Customer Development and Solutions, Avaya (China), 15 years of contact center experience. He has participated in the construction of contact centers for many well-known domestic companies. He used to be the technical director of Avaya (China) Financial Division and is now responsible for the development and promotion of Avaya Greater China contact center products.[detailed]
Vipshop Liao Junsong Column
Vipshop Liao Junsong Column
Liao Junsong, Customer Service Operations Director, VIP.com. He successively served as the head of the customer service team at China Mobile and Vipshop. He has long been working in the field of service management for telecommunication operators, Internet e-commerce, etc. He focuses on service and management, customer experience, customer management, and customer service operations.[detailed]
Genesys Yin Xu Column
Genesys Yin Xu Column
Yin Xu, Senior Solution Consultant at Genesys, Master of Business Administration at Northwestern University, Call Center Industry Specialist. He has worked for many well-known ICT companies such as Huawei and ZTE, and worked at Genesys from 2013 to 2018.[detailed]
Yunji Micro Shop Hu Rixin Column
Yunji Micro Shop Hu Rixin Column
Hu Rixin, focusing on customer service work for 15 years, long-term service in the well-known domestic BPO, express delivery, e-commerce and other enterprises. He has always been engaged in research and training of customer service personnel who have a "bottom-type + barometer", and at the same time has a certain amount of research and exploration in the field of smart services that are relatively fashionable at the moment.[detailed]
ZTE Du Xinkai column
ZTE Du Xinkai column
Du Xinkai, Chief Scientist of AI Contact Center of ZTE, Special Committee of the Chinese Information Technology Committee of the Chinese Computer Society, Special Committee of the Natural Language Understanding Expert Committee of the Chinese Society of Artificial Intelligence, First Expert of the Chinese Association for Artificial Intelligence and Big Data[detailed]
Telephone State Liu Botao
Telephone State Liu Botao
He is the vice president of Telephones, an expert in the mobile Internet and communications industry. He has extensive marketing experience and is fully responsible for the foreign cooperation, marketing, brand building, etc., and has accumulated a total of 100,000+ government and enterprise customers of all sizes.[detailed]
Customer contact Sun Siming column
Customer contact Sun Siming column
Senior data and machine learning technology expert, Founder & CEO of Customer Voice (Enterprise Voice Intelligence). He has worked for Thomson Reuters, the world's largest financial data company, and Merrill Lynch, the largest bank in the United States, as a big data engineer and data scientist.[detailed]
Little i robot Xu Yuya column
Little i robot Xu Yuya column
Ms. Xu Yuya has more than 20 years of experience in IT related industries, and most of her experience is in enterprise software and solutions. He has served in the middle and senior management positions of Microsoft China and Apple China, and currently serves as senior vice president of Shanghai Zhirong Intelligent Network Technology Co., Ltd. He has extensive experience in business and management experience of Chinese and foreign companies.[detailed]
China Unicom
China Unicom
Dr. Lv Zhaozhao, professor-level senior engineer, is currently Dean of China Unicom (Guangdong) Institute of Industrial Internet, Vice President of Unicom (Guangdong) Industry Internet Co., Ltd., Vice Chairman of China Intelligent Voice Communication Industry Alliance, Guangdong Province Digital Government Reform and Construction Working Group Expert members, members of the Industrial Internet Experts Group of the Guangdong Provincial Department of Science and Technology, etc.[detailed]
Huawei Peng Xiaodong column
Huawei Peng Xiaodong column
Mr. Peng Xiaodong currently serves as the head of Huawei's enterprise cloud communications solution sales department in China EBG, and is responsible for the sales of enterprise cloud communications solutions in China.[detailed]
Ronglian Huitong Li Jie column
Ronglian Huitong Li Jie column
Rong Li, the general manager of Ronglian Huitong, served as the director of the product department of Gaoyang Shengsiyuan and the general manager of Fufu Micro Finance Division. In 2013, he participated in the establishment of YUNLUN Cloud Communications, providing companies and developers with internationally leading new communication solutions. In January 2017, he took office as general manager of Ronglian Cloud Communications subsidiary, Ronglian Huitong.[detailed]
Avaya Wang Rong column
Avaya Wang Rong column
Ms. Wang Rong, vice president, general manager of cloud division and general manager of Avaya Greater China Region, served as general manager of Avaya Cloud Division in 2015. He is responsible for the overall planning and marketization of Avaya's local cloud service product, “Little A Cloud,” and is responsible for Avaya China cloud ecosystem development and development.[detailed]
Rong Yun Communications Sun Changxun column
Rong Yun Communications Sun Changxun column
Sun Changxun is currently the founder and CEO of YUNLUN Cloud Communication. He used to be the vice president and research engineer of Gaoyang Shengsiyuan. During this period, he led the total design of China Mobile's 12590 national voice value-added service platform.[detailed]
Founder Technology Yin Ping Column
Founder Technology Yin Ping Column
Mr. Yin Ping is currently the General Manager of Founder Convergence Communications Services. Since 1996, Founder Technology Call Center team has been established. For more than 20 years, Mr. Yin Ping has been focusing on the development of the call center industry. He has witnessed and practiced several changes in the technical development and operation management of the call center at all stages.[detailed]
Founder Technology Ding Ning Myanmar
Founder Technology Ding Ning Myanmar
Founder Technology Marketing Manager Ding Ningmei has many years of experience in customer service and marketing management. In terms of team management, incentives + trust + strict systems have spurred the enthusiasm and enthusiasm of employees at all levels to ensure the continuous growth of performance indicators and the centripetal force of employees. In marketing,[detailed]
Peace Contact Cloud Jiang Hui Column
Peace Contact Cloud Jiang Hui Column
Mr. Jiang Hui, Senior Director of Ping An Liaison Cloud, Network & Communication System Design & Operation Expert Joined Ping An Technology in 2006. He has 11 years of experience in the construction planning, operation and maintenance of customer service centers and electrical sales centers.[detailed]
China Telecom Yang Jianwei
China Telecom Yang Jianwei
Yang Jianwei, Manager of Business Call Center, China Telecom Shenzhen Branch, Technical and Operations Expert of China Telecom Call Center, Head of the Shenzhen Telecom Business Call Center Team, has 16 years experience in call center operations management, expert of call center system platform, COPC registration coordinator.[detailed]
Avaya Xiong Xie Gang column
Avaya Xiong Xie Gang column
Mr. Xie Xiegang is Vice President and Chief Technology Officer of Avaya Greater China. He is responsible for the development of Avaya's industry applications and solutions in Greater China. Mr. Xiong Xiegang has more than 16 years of market experience in communications and call center fields. He has a deep understanding and understanding of domestic communications technology and market development, and has been tracking the development trend of communications technology and the market.[detailed]
Tadilan Yu Huaiyu Column
Tadilan Yu Huaiyu column
Yan Huaiyu - General Manager and CEO of Kunming Tadilan Telecommunication Equipment Co., Ltd. (KTT). Mr. Qi Huaiyu has been working at Tadilan since 1994. He has been a chief assistant to Tadiran Telecom Beijing Office, and has been a project manager for wireless ring products with Shanghai Bell and Innowave OEM. He has successfully completed Inner Mongolia, Kunming, and Honghe. Sales of Lijiang, Bangladesh and other projects.[detailed]
Ronglian Qimo
Ronglian Qimo
Founder and CEO of Ronglian Qimo, Cai Zhibin, 2005 graduated from Wuhan University with a major in computer science. 05 Join IBM. Responsible for corporate communications technology research and development, outstanding performance. In 2015, Cai Zhibin accumulates 10 years of experience in communications technology research and development and has independently developed all seven technology platforms. The road to entrepreneurship began, and in the same year, Angel Wheels Investment was acquired.[detailed]
Cloud Communication Communications
Cloud Communication Communications
Zhang Yun, director of cloud communications market, Zhang graduated from 2011 to participate in the work, working at the top 100 domestic companies in the agricultural industry, has a passion for the company's market operations, ingenious Internet era marketing plan planning and ideas. The promotion of the product's operation has made a unique promotion program.[detailed]
Juniper Networks Rami Rahim
Juniper Networks Rami Rahim
Rami Rahim is the CEO of Juniper Networks and a member of the company's board of directors. In November 2014, Rahim was appointed CEO. Rahim joined Juniper Networks in early 1997 and is Juniper's 32nd employee. He was an engineer at Juniper's first breakthrough M40 core router.[detailed]
CCSO Expert Zhong Qiaohong Column
CCSO Expert Zhong Qiaohong Column
Expert of the Expert Committee of the Evaluation Committee of Value-added Services Professional Committee of China Communications Enterprise Association, and the chief contributor to CCSO standards interpretation documents. He successively worked for major financial insurance companies such as Ping An of China, Taiping of China, and Min'an Insurance.[detailed]
China Taiyue Zhang Ruifei column
China Taiyue Zhang Ruifei column
Zhang Ruifei, Vice President of AI Big Data of Beijing Shenzhou Taiyue Software Co., Ltd., has more than 10 years of experience in big data and artificial intelligence. He has served as general manager of HP Software Group customer unit, president of Vizioncore Greater China, and channel director of VMware. Positions.[detailed]
Teleopti Peng Longcheng column
Teleopti Peng Longcheng column
Mr. Peng Longcheng joined TELEOPTI at the end of 2014 and served as senior sales manager for South China. He has opened up many important clients and participated in the construction of several WFM projects. He has a labor management model for financial centers, operators, and e-commerce industry contact centers. More insightful insights. Its services include Financial Services, Vipshop, China Mobile South Base, etc.[detailed]
Aspect Wu Song column
Aspect Wu Song column
Jimmy Ng, General Manager of Aspect Greater China, is an Aspect customer experience solutions specialist. He has more than 15 years of experience in the industry. From anticipating market dynamics, business evaluation, and solution architecture, Jimmy knows that customer experience centers are loyal to customers. Degree and the impact of sustainable business.[detailed]
Audi is strong and strong
Audi is strong and strong
The technical director of Audi Communication Systems (Shanghai) Co., Ltd. has strong experience in the field of call centers for 18 years. He is very familiar with Audi's products and understands the cutting-edge technologies of the call center market, making the Audi call center system The platform has always been at the forefront of advanced technology, providing customers with mature, stable and comprehensive product and call center solutions.[detailed]
PortSIP Bloomberg column
PortSIP Bloomberg column
Bloomberg is the co-founder and general manager of PortSIP and is responsible for leading the company's core product development and business operations. So far, Bloomberg has worked in the communications industry for more than ten years. PortSIP was founded in 2008. In the following 9 years, he was responsible for leading the company to develop a series of products including PortSIP PBX, PortSIP WebRTC Gateway and other products, and achieved outstanding sales in the international communications market.[detailed]
ZTE Corporation Litian Column
ZTE Corporation Litian Column
Li Tian is the director of product marketing for the contact center of ZTE Corporation. He has engaged in the R&D, marketing, and marketing of contact center products for more than ten years. Has been fighting in the contact center market. Committed to promoting the innovative experience of the contact center, and strive to create new value for partners and users.[detailed]
Shenzhou Yunke Du Xiaoyu column
Shenzhou Yunke Du Xiaoyu column
Beijing Shenzhou Digital Cloud Information Technology Co., Ltd., Full Media Business Department, Deputy General Manager Du Xiaoyi. He graduated from Beijing University of Posts and Telecommunications with a master's degree in business administration. He joined Digital China in 2005 and has served as technical manager, technical director, product director, and deputy general manager.[detailed]

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